Hi, a few months ago a single usb post on the rear of my hades canyon stopped working, i had my mouse plugged in, i went though support, reset my bios, updated my bios, used the windows usb checker, nothing worked so i was asked to return the nuc for a replacement, which i still need to do, however, today updated the bios to the latest version and now the port will recognise my external WD SSD with no issues, but will not work with anything else plugged in, mouse, keyboard, hub, etc, etc... any ideas as my next move is to return the nuc, but just anted to try all avenues first, thank you in advance for any suggestions...
This sounds to me like you might have a rogue USB device. Power on with only keyboard and mouse connected (directly; not via hub!) and verify working ok. Repeat adding one device at a time until you recognize that something is wrong. [Aside: If your norm is to have mouse and keyboard plugged into hub, test with all three plugged into the NUC separately first. Then, test again with the keyboard and mouse moved to the hub.] Whatever device was last attached when you recognized something was wrong is going to be the culprit.
If the device that seems to cause the problem has a replaceable cord, try replacing the cord. I have seen some incredibly crummy cables shipped with some (so-called quality) devices. I have also seen cables that work great for a while but then suddenly fail (they were flexed that one time too many).
Hope this helps,
Thank you for your suggestion, but the devices are fine, back story, ever since buying the hades canyon i used one of my usb ports to charge my iphone and sync to itunes, this was fine for about 6 months, then it stopped working, i tried other cables and still no luck, so i tried to plug in other devices to the usb port to see if they would work and nothing did, mouse, keyboard, printer, hub, all directly plugged in to the usb port, but before about to return it yesterday i tried again and still nothing worked in the usb port, all except an external wd ssd drive, this worked fine, no issues at all, i am not a technical person so don't understand much, but nothing works in this usb port except my external wd ssd drive, but from new, i had never plugged anything else into this usb port, so not sure if there was an issue from the start?
Ah thank you, you have made perfect sense and seem to know your stuff, i'll sort out a return in the next few days, thank you again for your advice, greatly appreciated!
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