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Hello Helpme1,
Thank you for contacting Intel® Memory and Storage support.
As we understand, you need assistance with your PC with Intel® Optane™ Memory H10 with Solid State Storage. If we infer correctly, we will appreciate it if you can review the following information:
1- Please contact your OEM (original equipment manufacturer) DELL* and check your BIOS settings. We recommend you get further assistance on how to re-activate the Optane acceleration or in how to reinstall your OS from them.
2- Based on the Inspiron 7391 2n1 Setup and Specifications https://www.dell.com/support/manuals/en-us/inspiron-13-7391-2-in-1-laptop/inspiron-7391-2n1-setup-an... we see that your PC came pre-installed with the Intel® Optane™ Memory H10 with Solid State Storage (Intel® Optane™ Memory 32GB + Intel® QLC 3D NAND SSD 512GB, M.2 80mm PCIe 3.0) from DELL*.
Please consider that the OEM creates and modifies their solution to fit their needs, and they have their list of compatible hardware and features that sometimes are different from our list. For example, there are cases that some of the OEMs allow the usage of the Intel® Optane™ Memory H10 in one mode but not the other, and modifying this can cause an issue with the booting process or damage the OS.
Please, contact Dell* to check if they can help you to recover your OS or, if necessary, to send your PC to a repair center.
We will follow up with you again the next Wednesday, the 3rd of February 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.
Josh B.
Intel® Customer Support Technician
Hello Helpme1,
Greetings from; Intel® Memory and Storage support.
We were reviewing your community thread, which is related to your Intel® Optane™ Memory H10 with Solid State Storage. We would like to know if you were able to check our previous post.
We will follow up with you again the next Friday, the 5th of February 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.
Josh B.
Intel® Customer Support Technician
Hello Helpme1,
Thank you for your reply.
As stated by the OEMThe problem you are experiencing seems linked to the Pre-installed OS that came with your PC, which does not boot after you disabled optane acceleration.
It is the first time that we hear about a message recommending disabling the Optane acceleration. This kind of notification could be an OEM feature, but Dell* probably will be able to provide you with more information about it.
We advise you to request technical support related to your BIOS configuration since this problem may fix by using the correct BIOS settings. If not, your most suitable option is to get assistance on how to run the recovery options to bring your system back to factory defaults.
Since this SSD came pre-installed on your Dell* PC, we recommend you contact them to see if they have a paid data recovery service. If they do not offer that option, we advise you to review the Data Recovery Options for Intel® SSDs article (https://www.intel.com/content/www/us/en/support/articles/000006357/memory-and-storage.html)
This article provides a list of companies available to help you with data recovery for your Intel® Solid State Drive. Contact your choice from the companies listed for pricing, services, and terms.
Note
Intel® does not represent these companies nor recommend one over the other. We don't reimburse customers for this service, and we don't guarantee data recovery services.
We will follow up with you again the next Friday, the 5th of February 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.
We hope you find this information helpful.
Josh B.
Intel® Customer Support Technician
Hello Helpme1,
Thank you for your reply.
We advise you to continue working with your OEM Dell* to get further assistance related to your PC.
We will not close this thread, and you can still post and share your findings with the community. If you need assistance related to another Intel® product, please do not hesitate to contact us back by opening a new thread, and please submit a new question. We will no longer monitor this thread.
We hope fellow community members have the knowledge to jump in and help.
Best regards,
Josh B.
Intel® Customer Support Technician.
The full responsibility for your data belongs to you.
There are many forms of backup, i.e. local USB, portable drive, cloud, etc. You did none of those.
I do not know what you did with the optane (and I have experience with optane and backups). However, in my opinion, the responsibility for your data is yours.
Doc (not an Intel employee or contractor)
Just to back up the OP, it looks like he clicked through instructions that are part of the Intel Optane product itself - please see my screen capture from version 18.0.1017.0.
I had the same problem that he did - the CPU usage somewhere between 15-20% on my Dell Inspiron 7591 2n1. And like him, I wanted to know what I could do to fix it. I was moments away from following the instructions from your app when I saw this post. So THANK YOU to @Helpme1 for posting this question!
Any thoughts on how the CPU usage can be fixed without completely destroying my PC?
For more complete information about compiler optimizations, see our Optimization Notice.