Can't re-enable Intel Optane

[TheSodaWave]

I have an HP OMEN 15-ek0010la. The laptop always had an Intel Optane H10 memory (32GB Intel® Optane™ + 512GB Intel® QLC 3D NAND SSD, M.2 80 mm PCIe 3.0). I've been using it for almost 3 years. (During those 3 years I had no idea how Optane worked, since I have never had any problems or need to replace the drive, I thought my PC had an ordinary SSD)

One day after a Windows Update my PC stopped being able to boot. At first I thought it was a Windows problem, but when I did a recovery with a Bootable USB I saw that in fact my PC was no longer detecting the 512GB drive, it could only detect the 32GB. 

I tried to install the recommended drivers through Windows reinstallation, it did not work. (video example of what I tried: https://www.youtube.com/watch?v=OaB2wkdsCrg&ab_channel=AwarenessTape)

I checked the other components of the PC (BIOS diagnostics), everything worked fine. 

I bought a new SSD and installed it in my PC (My PC has two SSD slots). I installed Windows on that SSD and checked in Disk Manager what happened, again the 512GB from the old drive did not appear.

I tried to install the Optane drivers through Device Manager, however Windows always ended up installing the generic drivers.

I tried to clean the 32GB using DiskPart - clean all. nothing.

I tried to use Intel Optane Memory and Storage Management, but I get the error "There Are No Valid Disk Pairs in The System with Intel® Optane™ Memory".  I tried to partition the 32GB so that the Optane could work.   Nothing. 

I followed several tutorials and various methods, none of them worked. 

I saw other solutions on the internet, but they require specific configuration in the BIOS. My PC has a very limited BIOS (it' called "OMEN Setup Utility") and does not allow to change a lot of settings that other PCs can. (here is an example of what it looks like https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Can-t-find-Legacy-Boot-in-my-BIOS/td-p/7805313).

I need to enable Optane in order to recover my files (if they are not already lost).

[BrusC_Intel]

Hello, TheSodaWave.

Thank you for posting on the Intel community support forums.

I received your ticket regarding the Optane SSD not being properly recognized, and I will be reviewing this with you.

With this Optane coming preinstalled in the HP system, the best option would be to contact HP directly for assistance, as they can provide you instructions/guidance on the required BIOS settings so both portions of the SSD are recognized, or maybe even options to perform a system recovery or factory restore.

If connecting the drive to a different computer is necessary, we recommend connecting it directly (no USB) to a system that is validated for Optane H10/H20 usage, capable to recognize both portions of the disk, and that is also properly configured for its use (RST/RAID/VMD/Optane BIOS settings vary depending on the system).

If you have any other questions please let me know, and I will follow up on July 10th just in case.

Regards,

Bruce C.

Intel Customer Support Technician

[BrusC_Intel]

Hello, TheSodaWave.

I wanted to follow up on this community thread in case we can help you in any way.

I will follow up again on July 13th in case you would like to keep the ticket open a bit longer.

Regards,

Bruce C.

Intel Customer Support Technician

[TheSodaWave]

Hi, HP customer service did not give me a concrete solution. In the end I took my drive to an independent technical service (because there is no official HP technical service in my city) hopefully they can solve my problem. Thanks anyway.

[BrusC_Intel]

Hello, TheSodaWave.

I'm really sorry to hear that, but I hope you get the system up and running as soon as possible.

Since that is the case, this thread will be closed right now and it will no longer be monitored by Intel support, but if you require any type of assistance from Intel in the future, please open a new thread, or contact us using any of the available support methods:

- https://www.intel.com/content/www/us/en/support/contact-intel.html

Best regards,

Bruce C.

Intel Customer Support Technician