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SKis
Beginner
1,612 Views

Cannot Install Optane Memory UI - No Error Code

So I have looked at countless youtube tutorials, the official intel one on the support site, and called MSI support too. I already have the optane 16gb memory in my desktop motherboard (MSI-A H270 Pro). I got to do the setup of the optane memory, and I rebooted the computer through the installer. When windows [10] started back up, it gave the same "additional settings are being installed" with a big optane memory logo before it booted up, just like I see on everyone's videos. Then, when I sign into windows, I get the other "additional installation is required" and asks yes or no to proceed. I click yes, then it forms the optane UI executable where the final step is, to enable the optane memory, but when I click it, windows asks if its ok to use hard drive space, I click yes......and nothing happens. I can keep repeating this, keep clicking yes to allow to use hard drive space, but nothing happens.

I called technical support for optane memory and I've been on hold for 39 minutes before my phone ran out of battery.

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7 Replies
SKis
Beginner
231 Views

Update.

Still havn't gotten it to work, but I found it on my icon bar, and same thing happens when I click it, wont start but asks me if it's ok to use hard drive space. Already tried running as admin.

idata
Community Manager
231 Views

Hello Santikis,

 

 

We understand that you are unable to activate the Intel® Optane™ Memory Technology since it keeps asking you if you want to use the HDD space.

 

 

-We'd like to know if you get any kind of error message while trying to enable it?

 

-Could you please share with us the installation logs? (You can get them from C:\Users\Yourusername\Intel\Logs). Please use the advanced button to attach them here.

 

-Please make sure the BIOS on your system is the latest one, https://www.msi.com/Motherboard/support/H270-A-PRO.html here you can download it. (We do suggest you contacting MSI* for it)

 

-Please share the computer's specification, you can use this https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... utility.

 

 

We'll be waiting for your response.

 

 

Regards,

 

Nestor C
SKis
Beginner
231 Views

Yes, my BIOS is updated to the newest version. The top file named "Intel info" is the one on the 4th request.

idata
Community Manager
231 Views

Hello Santikis,

 

 

Thanks for the files and information provided.\

 

 

We'd like to look into the information you've sent and we'll be giving you a response soon, please in the meantime, if you can send us a screenshot of how "disk management" shows, it will be really helpful.

 

 

Regards,

 

Nestor C
SKis
Beginner
231 Views

Yes here is a screenshot of Disk Managment.

idata
Community Manager
231 Views

Hello Santikis,

 

 

Based on the screenshot, it should work fine, but since there is no error message on it, we suggest to you to try the following:

 

 

-Delete the Windows C: partition only and reinstall the operating system.

 

-Once the operating system is installed, please try the SetupOptaneMemory.exe again.

 

-Please provide screenshots in case of failure again.

 

 

We'll be waiting for your response.

 

 

Regards,

 

Nestor C
idata
Community Manager
231 Views

Hello Santikis,

 

 

We'd like to know if you were able to follow the instructions provided above. We'll be waiting for your response.

 

 

Regards,

 

Nestor C
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