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HElp!!! Intel Optane Problem (MSI)

DMari4
Beginner
1,152 Views

HEllow Guys I just purchased my pc parts Last 2 days from now(the day that this post was created) All Supported with Intel Optane

PC Parts

CPU: i3 7100

Motherboard: MSI B250 Gaming M3 at latest BIOS which support OPTANE

I have HDD also

Here's my problem The MSI has this "OPTANE GENIE" which doesn't work cause when i enable it i can't boot my windows. Even i change manually the settings I still got the same problem as a result

Please help admins or anyone PLS

I will open this page always Waiting for answers

Same Problem with this guy a little bit

intel_corp

0 Kudos
2 Replies
idata
Community Manager
187 Views

Hello DennisMariquit,

 

 

We understand that you're experiencing problems to enable Intel® Optane™ memory in your system.

 

 

In order to better assist you, we would like to gather some more information. Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... Intel® System Support Utility and share the resulting report with us. Additionally, please attach the Intel® Optane™ logs located at C:\Users\[your_user_name]\Intel\Logs.

 

 

Best regards,

 

Eugenio F.
idata
Community Manager
187 Views

Hello DennisMariquit,

 

 

We haven't heard from you in a few days. Were you able to install Intel® Optane™ memory in your system?

 

 

Best regards,

 

Eugenio
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