I am working on a computer & when I boot it gives me an error message stating a failing component has been detected. The error reads, "Hard Drive - No NVMe Drive detected on PCI tag00B8." The computer has a spindle drive but utilizes an Intel MEMPEK1J016GAD (16GB Optane RAM). I have tuned of the M.2 port from the bios, raid-->ahci, & replaced hard drive. The computer works without the use of the optane RAM, but I would like to know what would cause the optane RAM to fail. Any insight would be greatly appreciated.
I did reach out to Dell Support but the computer's warranty ran out October 2019. This is my father's computer & I am trying to fix it for him. Originally, the computer would never boot to the OS. It would go directly to the error message & let you continue, only to restart the computer & start the whole process over again. I was able to boot the computer by going into the bios & changing the RAID--->AHCI & reinstalling Windows. Also, I disabled the M.2 port in the bios but turned it back on after installing the OS. I wanted to see if I could find it (Optane RAM) in device manager to troubleshoot further, but I cannot locate it unless I'm looking for the wrong thing. Ultimately, I would like to get the Optane RAM working because there is a noticeable difference in hdd speed without it.
I am not seeing it in the bios. The only thing I did was remove the RAID function & reinstall the OS. I'm starting to think that the module went bad. I guess my options are replace it or just not have it at all.
First verify if the problem is in the Optane Memory or in the laptop. Insert this Optane Memory in the other M.2 slot (if this laptop has one), or check this Optane Memory module if recognized in other computer. You may use also a NVMe Enclosure to check this module. Something like this.