Intel® Optane™ Memory
Support for Issues Related to Intel® Optane™ Memory
Announcements
Want to learn how Intel® Optane™ Memory can help your business? Talk to our Expert!

Looking for our RealSense Community? Click HERE

The Intel® SSD Toolbox and Intel® Data Center Tool are now End-Of-Life, see for more information and replacements tools here
1256 Discussions

Hi. Ever since I updated Windows 10 to the latest version, I keep on receiving this error code: "unable to load dll 'iastorafsserviceapi.dll': the specified module could not be found." What should I do to fix this?

MV24
Beginner
456 Views

I have a Dell XPS 15 (9570) Laptop with Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)

 

Type: PCle solid state drive

 

0 Kudos
1 Solution
n_scott_pearson
Super User Retired Employee
196 Views

You have Intel Rapid Storage Technology (RST) installed, but it looks like one of its DLLs was lost during the Windows update. Sadly, no surprise here; though I haven't heard of this affecting RST before, I have seen other packages screwed up this same way during Windows 10 upgrades. When I suggest you do is uninstall the Intel RST software package (from Apps and Features), reboot and then install it again.

 

Hope this helps,

...S

View solution in original post

3 Replies
n_scott_pearson
Super User Retired Employee
197 Views

You have Intel Rapid Storage Technology (RST) installed, but it looks like one of its DLLs was lost during the Windows update. Sadly, no surprise here; though I haven't heard of this affecting RST before, I have seen other packages screwed up this same way during Windows 10 upgrades. When I suggest you do is uninstall the Intel RST software package (from Apps and Features), reboot and then install it again.

 

Hope this helps,

...S

MV24
Beginner
196 Views
LeonWaksman
Super User
196 Views

If you have not Optane Memory Module installed in your laptop, I suggest that you open the Optane part in the RST software and disable Optane Memory.

 

Leon

Reply