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TWall8
Beginner
405 Views

How to clear optane memory after it was used. Not cleared and the system bios reset by battery disconnect and then clean install of Windows 10 carried out.

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JosafathB_Intel
Moderator
82 Views

Hello TWall8,

 

Thank you for contacting Intel® Memory & Storage Support.

 

As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can review the following information:

 

· We do not have a command-line option to reset the Optane memory and we advise you to use the BIOS option provided by your motherboard OEM (original equipment manufacturer).

 

· You have another open thread in the community related to the same topic (https://forums.intel.com/s/question/0D50P00004QfRUM) we will proceed to close this case as duplicate and the community will continue providing you with the support in your original post.

 

Thank you for your patience and understanding.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

View solution in original post

2 Replies
TWall8
Beginner
82 Views

Typical steps taken by an enthusiast going for that overclock record. Just forget I did not disable the optane cache! before I took those steps so optane hidden to protect the old OS cache.

 

System does not show the optane hidden memory in Intel RST Bios or in Diskpart or Disk manager in the Windows clean install.  Ooops anyway out of this Intel?  I am an advanced user so already tried all the steps you publish to the average IT user.  Need direct access to optane via the command line or some software like that to reset this used cache. 

JosafathB_Intel
Moderator
83 Views

Hello TWall8,

 

Thank you for contacting Intel® Memory & Storage Support.

 

As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can review the following information:

 

· We do not have a command-line option to reset the Optane memory and we advise you to use the BIOS option provided by your motherboard OEM (original equipment manufacturer).

 

· You have another open thread in the community related to the same topic (https://forums.intel.com/s/question/0D50P00004QfRUM) we will proceed to close this case as duplicate and the community will continue providing you with the support in your original post.

 

Thank you for your patience and understanding.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

View solution in original post

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