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STrem
Beginner
2,140 Views

I can't install windows on my ssd nmve m.2 if i'm not in ACHI mode. Result i can't used my optane memory

I can't install windows on my ssd nmve m.2 if i'm not in ACHI mode. Result i can't used my optane memory

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13 Replies
idata
Community Manager
284 Views

Hello Stefthebeast,

 

 

Thank you for contacting Intel Technical Support.

 

 

As we understand, you are requesting support for your Intel® Optane memory.

 

If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, we would appreciate if you could, please, reply to this post with the following, important, basic information:

 

  1. System Integration (describe how your system is integrated; please, include the manufacturer and model of all the components and the operating system)
  1. Troubleshooting did by you.
  1. We need further information about the error that you are experiencing at the moment that you change your BIOS settings from AHCI to RST premium.
  1. Please take into consideration that you cannot accelerate an NVME hard drive with Optane memory.

 

The "Installation Guide for Intel® Optane™ Memory" can be found on the following link:

 

 

https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m... https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

 

The "Frequently Asked Questions for Intel® Optane™ Memory" can be found on the following link:

 

 

https://www.intel.com/content/www/us/en/support/articles/000024018/memory-and-storage/intel-optane-m... https://www.intel.com/content/www/us/en/support/articles/000024018/memory-and-storage/intel-optane-m...

 

 

We hope you find this information useful.

 

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

STrem
Beginner
284 Views

Hi Josh

Their is my componant.

Intel core i7 8700k

evga ftw3 1080Ti hybrid

Intel optane memory 32 Gb

WD Black nmve m.2 500 Gb OS drive

WD black HDD 1 To

32 Gb G.Skill 3200Mhz

windows 10 home 64 Bit

MB Asus ROG strix Z370-F gaming

Do you need more?

My problem is my windows is install in AHCI mode. When I want to re-install windows to RST mode, he don't see my OS drive, so can't install in this mode.

idata
Community Manager
284 Views

Hello Stefthebeast.

 

 

Thank you for your reply.

 

 

Based on the information you shared with us, you are trying to set up your OS on a Western Digital WD Black 500GB High-Performance NVMe PCIe Gen3 8 Gb/s M.2 2280 SSD drive, as previously mentioned on last interaction, Please, take into consideration that you cannot accelerate an NVME hard drive with Optane memory.

 

 

We recommend you to set up your OS on AHCI mode by changing your UEFI BIOS settings in accordance to your motherboard manufacturer manual:

 

 

http://dlcdnet.asus.com/pub/ASUS/mb/LGA1151/ROG_STRIX_Z370-E_GAMING/E13238_ROG_STRIX_Z370-E_GAMING_U... http://dlcdnet.asus.com/pub/ASUS/mb/LGA1151/ROG_STRIX_Z370-E_GAMING/E13238_ROG_STRIX_Z370-E_GAMING_U...

 

 

After you are able to access to your Windows 10 OS follow the steps available under the section 2.1of the "Intel® Optane™ Memory Installation Guide":

 

 

https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt... https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt...

 

 

The latest version of the Intel Rapid Storage Technology Driver software available at Asus for your motherboard can be found here:

 

 

https://www.asus.com/Motherboards/ROG-STRIX-Z370-E-GAMING/HelpDesk_Download/ https://www.asus.com/Motherboards/ROG-STRIX-Z370-E-GAMING/HelpDesk_Download/

 

NoteFor secondary/data drive acceleration support, 16.0.2 or later is required. A System BIOS update is also required, contact your motherboard vendor.

 

 

 

We hope you find this information useful.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

 

STrem
Beginner
284 Views

Hi Josh

I want to accelerate my 1To HDD, not my nmve SSD OS drive. Both are from WD.

My mb is a Z370-F not Z370-E

STrem
Beginner
284 Views

Hi Josh

The bios of my MB is up to date to.

STrem
Beginner
284 Views

Hi Josh

I have the latest version of the rapid storage too.

I'm in AHCI mode now. For optane working, i Need to move on rst mode, when i'm doing that, during the new windos installation , i d'ont see my ssd in the choice for install the OS.

idata
Community Manager
284 Views

Hello Stefthebeast.

 

 

Thank you for your reply and the clarification about your motherboard model.

 

 

Please take into consideration that the latest BIOS update available on the Asus website for your motherboard is the Version 1002 and it was released on 2018/07/06, the latest version of the Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver that supports secondary/data drive acceleration was released on 07/19/2018, please verify that the latest version of the system BIOS is compatible with secondary/data drive acceleration (we advise you to contact your motherboard vendor).

 

 

I do not understand what you mean by "I Need to move on RST mode, when I'm doing that, during the new windows installation, I don't see my SSD in the choice for install the OS."

 

 

The "https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt... Intel® Optane™ Memory Installation Guide" section 2.1 includes the steps on how to install Optane™ on platforms starting in AHCI mode like yours.

 

 

The step number 3 shares the following information:

 

 

"This window shows that the installer has discovered the system SATA controller is configured in 'AHCI' mode. This screen notifies the user that it will be automatically switching the SATA controller to RST Premium Mode. Click Next to continue."

 

 

As stated on this step the installer changes this feature automatically and you do not need to switch the SATA controller to RST Premium Mode manually.

 

 

We hope you find this information useful.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.
STrem
Beginner
284 Views

STrem
Beginner
284 Views

No option to activate Optane

idata
Community Manager
284 Views

Hello Stefthebeast.

 

 

Thank you for your reply.

 

 

Please, follow the "https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt... 2.2.3 Uninstalling the UI" steps and after that process is completed follow the "https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt... Intel® Optane™ Memory Installation Guide" section 2.1.1 that includes the steps on how to install Optane™ on platforms starting in AHCI mode by installing the "https://downloadcenter.intel.com/download/27985/Intel-Optane-Memory-User-Interface-and-Driver-for-Sy... Intel® Optane™ Memory User Interface".

 

 

Let us know if you come across any errors and provide us with screenshots and error codes in case that you do.

 

 

Verify that your version of system BIOS is compatible with secondary/data drive acceleration, for this we advise you to contact your motherboard vendor to get further information about future releases and instructions in case that it needs a specific hardware configuration (for example a specific M.2 port that the Optane needs to be set up on).

 

 

We will be looking forward to your reply in case that you need further assistance.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

STrem
Beginner
284 Views

Can't install Optane software, just RST,,,

idata
Community Manager
284 Views

Hello Stefthebeast.

 

 

Based on the screenshot provided the error that you are experiencing is the following:

 

 

"unsupported system drive

 

Intel Optane memory does not support the system installed on the PCIe drive"

 

 

As mentioned on our previous interactions you cannot accelerate an NVME drive with the Intel® Optane™ Memory and since your OS is installed on an NVME drive the software is not able to continue the setup process.

 

 

As part of the troubleshooting you can try the following guide:

 

 

*Please, notice that this guide was created using Intel® products only and we can not assure you that it may work if you have components from different manufacturers.

 

 

In order to perform a Windows fresh installation and a secondary/data drive acceleration in a system with a primary/booting NVME drive with a system BIOS that is compatible with secondary/data drive acceleration and starting in RST premium follow the steps below:

 

 

Intel recommends that a full and verified backup of data be performed before attempting to apply this process; see "The Importance of a Backup Solution" at

 

http://www.intel.com/content/www/us/en/support/server-products/000007914.html http://www.intel.com/content/www/us/en/support/server-products/000007914.html.
  • Access to your system BIOS and access to the following settings:
Peripherals / Intel®RST RAID driver

 

 

Once here check if the NVME drive and the Intel® Optane™ Memory are detected properly.
  • Turn your PC off and disconnect all the other hard drive devices from your system including the Optane and check that your NVME drive is the only storage device in the system.
  • Start the Windows setup process and select the Custom: Install Windows only(advanced option) and select the Load driver option.
  • Download the driver from the following link and unzip the file on the USB thumb drive:
https://downloadmirror.intel.com/27985/eng/f6flpy-x64.zip https://downloadmirror.intel.com/27985/eng/f6flpy-x64.zip
  • Click on browse and select the folder where the drivers are located and the installer is going to load the list of available drivers.
  • You are going to be offered with 2 option, please, select the Intel® chipset SATA/PCIe RST Premium Controller.
  • After loading the necessary drivers it should show your NVME storage device.
  • Continue the setup process as usual by selecting the drive that you want to use as primary and accept if the system requests to create more partitions.
  • After the setup process is completed boot to your new Windows installation and completes the required information to access your desktop and turn your PC off
  • Connect your Intel® Optane™ Memory and the secondary SATA drive that you want to accelerate and turn your system back on.
  • Check on the Disk manager tool that your drives are detected properly.
  • Download and install the following software: https://downloadmirror.intel.com/27985/eng/SetupOptaneMemory.exe https://downloadmirror.intel.com/27985/eng/SetupOptaneMemory.exe
  • Restart your system as requested at the end of the setup process.
  • Access to the https://downloadcenter.intel.com/download/27985/Intel-Optane-Memory-User-Interface-and-Driver-for-Sy... Intel® Optane™ Memory User Interface and check the acceleration settings.
We hope you find this information useful.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.
idata
Community Manager
284 Views

Hello stefthebeast,

 

 

Thank you for having contacted Intel Technical Support.

 

 

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

 

 

Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.

 

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

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