Thank you. Here is the information. To be clear, when I reinstalled and installed the intel RST software, it says "your system appears to be intel optane memory ready and intel optane memory module is present, but no compatible disks to accelerate were detected on your computer. please install a compatible disk." the enable optane memory button is also grayed out. all of the BIOS settings are correct, I believe.
I didn't do anything out of the ordinary when I reinstalled. I did a UEFI usb windows reinstall and formatted from the pre-boot windows installer menu. I just allocated an extra 20mb of space to my only drive--some people said this fixed their issue but the issue still persists on my end.
Most of the screenshots I see of peoples' configuration shows SSD partition plus around 13gb of "optane memory" listed as a separate partition. Do I need to reinstall and create a separate partition for the SSD to be recognized as optane compatible? It appears that my system is recognizing the optane module but something is wrong with the interface between it and SSD.
Thank you for contacting the Intel Community Support and thank you Al Hill for your assistance.
It has been brought to my attention that this ticket has already been resolved via phone with one of our agents, I will proceed to close the thread now.
In case someone else is interested, the main reason for the error message being that Intel Optane Memory is designed to accelerate SATA drives (SSD or HDD) and just selected PCIe NVMe* Intel® SSD 6 Series with Intel® QLC 3D NAND.
Intel Customer Support Technician
A Contingent Worker at Intel