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Intel Optane Error Need Help

John-Mash
Novice
‎04-08-2021 11:42 PM
545 Views

Hi all, I recently installed the intel optane memory application as I realized it wasn't being utilized by my PC. I keep trying to enable intel optane memory through the app but everytime I get error code 0xA0010055. I allocated memory for the intel optane memory, but even that didn't work. I am confused on what to do because I'd love to utilize it.

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LeonWaksman
Super User
‎04-09-2021 12:37 AM
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Hi @John-Mash 

I understand that you have installed Intel® Memory and Storage Tool (GUI). In order to enable Optane, you need have Optane Memory Module as well. Do you have one installed? There are two kind of Optane Memory M series  and H series . Which one (if any) do you have?

In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan and save the results. The .txt file with the results please attach to your post.

Leon

 

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