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MSmit14
Beginner
2,209 Views

Intel Optane Memory on an AsRock Z270 Extreme4

I just bought a new system with an AsRock Z270 Extreme4 MoBo, Intel i7-7700K Kaby Lake Processor, 2TB WD Black SATA drive and an Intel Optane 32GB Memory Module. I am receiving error 0xa0070015 when I attempt to enable the Optane Memory via Intel Rapid Storage Technology application. I have updated my BIOS to the latest version and have even tried the Beta BIOS. I have manually set the SATA controller to the Intel Optane Memory RAID option in the UEFI and have enabled mapping on the M2 slots. I also disabled CSM. I also tried swapping the M2 slot the Optane memory is in with no changes. I have reached out to AsRock support but they have no additional support to offer me at this time. Any help would be greatly appreciated.

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9 Replies
idata
Community Manager
178 Views

Hello msmith4299,

 

 

Thanks for posting. We understand that you're experiencing issues to enable Intel® Optane™ Memory acceleration on your system.

 

 

Please uninstall Intel® Rapid Storage Technology (Intel® RST) and install the Intel Optane Memory Setup. Both applications can be http://SetupOptaneMemory.exe downloaded here, make sure you download SetupOptaneMemory.exe.

 

 

Try to enable the the module with the Intel Optane Setup. If the issue persists, please provide us with the following logs:

 

 

- Intel® System Support Utility report.

 

1. Download the latest Intel® SSU.

 

2. Select to include "everything."

 

3. Name and save the report.

 

- Intel Optane Memory logs located at C:\Users\[your_user_name]\Intel\Logs

 

 

Best regards,

 

Eugenio F.
MSmit14
Beginner
178 Views

2018:04:13 18:59:24:260:

 

2018:04:13 18:59:24:261: >>>Dumping deffered logs

 

2018:04:13 18:59:24:219: Adding Windows10-x64 (0x90000A00 == 0x80000A00)

 

2018:04:13 18:59:24:219: Adding W2K16-x64 (0xA0000A00 == 0x80000A00)

 

2018:04:13 18:59:24:251: Banned Applications loaded

 

2018:04:13 18:59:24:252: Checking .NET version...

 

2018:04:13 18:59:24:252: Expected version: v2.0.50727

 

2018:04:13 18:59:24:252: Couldn't open or find registry key for the expected .NET version

 

2018:04:13 18:59:24:252: Checking .NET version...

 

2018:04:13 18:59:24:252: Expected version: v3.0

 

2018:04:13 18:59:24:252: Couldn't open or find registry key for the expected .NET version

 

2018:04:13 18:59:24:252: Checking .NET version...

 

2018:04:13 18:59:24:252: Expected version: v3.5

 

2018:04:13 18:59:24:252: Couldn't open or find registry key for the expected .NET version

 

2018:04:13 18:59:24:252: Checking .NET version...

 

2018:04:13 18:59:24:252: Expected version: v4\Client

 

2018:04:13 18:59:24:252: Found registry key for the expected .NET version.

 

2018:04:13 18:59:24:252: Checking .NET version...

 

2018:04:13 18:59:24:252: Expected version: v4\Full

 

2018:04:13 18:59:24:252: Found registry key for the expected .NET version.

 

2018:04:13 18:59:24:252: Checking .NET version...

 

2018:04:13 18:59:24:252: Expected version: v4.5\Client

 

2018:04:13 18:59:24:252: Found registry key for the expected .NET version.

 

2018:04:13 18:59:24:252: Looking for .NET version 4.5 or above

 

2018:04:13 18:59:24:252: Found version: 4.7.02556

 

2018:04:13 18:59:24:252: Checking .NET version...

 

2018:04:13 18:59:24:252: Expected version: v4.5\Full

 

2018:04:13 18:59:24:252: Found registry key for the expected .NET version.

 

2018:04:13 18:59:24:252: Looking for .NET version 4.5 or above

 

2018:04:13 18:59:24:252: Found version: 4.7.02556

 

2018:04:13 18:59:24:252: Loading saved properties

 

2018:04:13 18:59:24:260: Looking for C...

 

2018:04:13 18:59:24:260: Shortcut doesn't exist.

 

2018:04:13 18:59:24:260: Effective command line: "C:\Users\msmit\Desktop\Optane(v15.5.0.1051)\Optane(v15.5.0.1051)\SetupOptaneMemory.exe"

 

2018:04:13 18:59:24:262: >>> Log start

 

2018:04:13 18:59:24:263: Mutex with given name doesn't exist. Creating new one.

2018:04:13 18:59:24:264: Obtained mutex succesfully.

 

2018:04:13 18:59:24:264: Single-instance mutex has been obtained

 

2018:04:13 18:59:24:265: Core version: 2.5.55

 

2018:04:13 18:59:24:266: Setup version: 15.5.0.14

 

2018:04:13 18:59:24:266: Command line: "C:\Users\msmit\Desktop\Optane(v15.5.0.1051)\Optane(v15.5.0.1051)\SetupOptaneMemory.exe"

 

2018:04:13 18:59:24:266: OS data: 10-0-1-0 64-bit

 

2018:04:13 18:59:24:267: System up time: 151 sec

 

2018:04:13 18:59:24:267: Reboot pending: No

 

2018:04:13 18:59:24:268: Current UI language: 0409

 

2018:04:13 18:59:24:269: Language folder: C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp

 

2018:04:13 18:59:24:306: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 0

 

2018:04:13 18:59:24:326: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 0

 

2018:04:13 18:59:24:437: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 0

 

2018:04:13 18:59:24:488: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 0

 

2018:04:13 18:59:24:535: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 0

 

2018:04:13 18:59:24:561: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 3

 

2018:04:13 18:59:24:578: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 0

 

2018:04:13 18:59:24:594: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 0

 

2018:04:13 18:59:24:610: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 0

 

2018:04:13 18:59:24:705: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 0

 

2018:04:13 18:59:24:746: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 0

 

2018:04:13 18:59:24:768: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 0

 

2018:04:13 18:59:24:787: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 0

 

2018:04:13 18:59:24:800: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 0

 

2018:04:13 18:59:24:810: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 0

 

2018:04:13 18:59:24:908: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 0

 

2018:04:13 18:59:25:153: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 0

 

2018:04:13 18:59:25:261: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 0

 

2018:04:13 18:59:25:642: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 0

 

2018:04:13 18:59:25:681: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 0

XXXWHITESP...

MSmit14
Beginner
178 Views

EDIT: Intel SSU report attached as txt file

idata
Community Manager
178 Views

Hello msmith4299,

Thanks for providing the requested information.

The Intel Optane Memory log seems to be incomplete. Please attach the whole report (in txt format) to your next message. The attach button is located at the bottom right of the reply box:

Best regards,

 

Eugenio F.
MSmit14
Beginner
178 Views

That's as far as the install gets. I have ran it numerous times and it gets to that point each time I run it.

idata
Community Manager
178 Views

Hello msmith4299,

 

 

Thanks for your reply.

 

 

Please update your system BIOS to the latest version (2.70). https://www.asrock.com/mb/Intel/Z270%20Extreme4/index.asp# BIOS It can be downloaded here. There's also an update available to the Intel Optane Memory setup software, please install the latest release (version 16.0.2.1086):

 

 

- https://downloadcenter.intel.com/download/27682/Intel-Optane-Memory-User-Interface-and-Driver-for-Sy... Intel® Optane™ Memory User Interface and Driver for System Acceleration

 

 

Please let us know the results.

 

 

NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

Best regards,

 

Eugenio F.
idata
Community Manager
178 Views

Hello msmith4299,

 

 

We're just checking on this thread. Please let us know if there's anything else we can do for you.

 

 

Best regards,

 

Eugenio F.
MSmit14
Beginner
178 Views

I installed the new BIOS version and downloaded the new Intel Optane Memory application and that did not work. It ended up that it did not work due to my local disk being formatted as GPT. I reinstalled windows onto a MBR local disk and it worked great!! Thank you for all your assistance.

idata
Community Manager
178 Views

Hello msmith4299,

 

 

Thanks for sharing the solution applied for this issue. It is good to know you were able to enable Intel Optane memory acceleration on your system.

 

 

Please let us know if there's anything else we can do for you.

 

 

Best regards,

 

Eugenio F.
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