Intel Optane Memory on an AsRock Z270 Extreme4

[MSmit14]

I just bought a new system with an AsRock Z270 Extreme4 MoBo, Intel i7-7700K Kaby Lake Processor, 2TB WD Black SATA drive and an Intel Optane 32GB Memory Module. I am receiving error 0xa0070015 when I attempt to enable the Optane Memory via Intel Rapid Storage Technology application. I have updated my BIOS to the latest version and have even tried the Beta BIOS. I have manually set the SATA controller to the Intel Optane Memory RAID option in the UEFI and have enabled mapping on the M2 slots. I also disabled CSM. I also tried swapping the M2 slot the Optane memory is in with no changes. I have reached out to AsRock support but they have no additional support to offer me at this time. Any help would be greatly appreciated.

[idata]

Hello msmith4299,

Thanks for posting. We understand that you're experiencing issues to enable Intel® Optane™ Memory acceleration on your system.Please uninstall Intel® Rapid Storage Technology (Intel® RST) and install the Intel Optane Memory Setup. Both applications can be http://SetupOptaneMemory.exe downloaded here, make sure you download SetupOptaneMemory.exe.Try to enable the the module with the Intel Optane Setup. If the issue persists, please provide us with the following logs:- Intel® System Support Utility report. 1. Download the latest Intel® SSU. 2. Select to include "everything." 3. Name and save the report.- Intel Optane Memory logs located at C:\Users\[your_user_name]\Intel\LogsBest regards,Eugenio F.

[MSmit14]

2018:04:13 18:59:24:260:

2018:04:13 18:59:24:261: >>>Dumping deffered logs2018:04:13 18:59:24:219: Adding Windows10-x64 (0x90000A00 == 0x80000A00)2018:04:13 18:59:24:219: Adding W2K16-x64 (0xA0000A00 == 0x80000A00)2018:04:13 18:59:24:251: Banned Applications loaded2018:04:13 18:59:24:252: Checking .NET version...2018:04:13 18:59:24:252: Expected version: v2.0.507272018:04:13 18:59:24:252: Couldn't open or find registry key for the expected .NET version2018:04:13 18:59:24:252: Checking .NET version...2018:04:13 18:59:24:252: Expected version: v3.02018:04:13 18:59:24:252: Couldn't open or find registry key for the expected .NET version2018:04:13 18:59:24:252: Checking .NET version...2018:04:13 18:59:24:252: Expected version: v3.52018:04:13 18:59:24:252: Couldn't open or find registry key for the expected .NET version2018:04:13 18:59:24:252: Checking .NET version...2018:04:13 18:59:24:252: Expected version: v4\Client2018:04:13 18:59:24:252: Found registry key for the expected .NET version.2018:04:13 18:59:24:252: Checking .NET version...2018:04:13 18:59:24:252: Expected version: v4\Full2018:04:13 18:59:24:252: Found registry key for the expected .NET version.2018:04:13 18:59:24:252: Checking .NET version...2018:04:13 18:59:24:252: Expected version: v4.5\Client2018:04:13 18:59:24:252: Found registry key for the expected .NET version.2018:04:13 18:59:24:252: Looking for .NET version 4.5 or above2018:04:13 18:59:24:252: Found version: 4.7.025562018:04:13 18:59:24:252: Checking .NET version...2018:04:13 18:59:24:252: Expected version: v4.5\Full2018:04:13 18:59:24:252: Found registry key for the expected .NET version.2018:04:13 18:59:24:252: Looking for .NET version 4.5 or above2018:04:13 18:59:24:252: Found version: 4.7.025562018:04:13 18:59:24:252: Loading saved properties2018:04:13 18:59:24:260: Looking for C...2018:04:13 18:59:24:260: Shortcut doesn't exist.2018:04:13 18:59:24:260: Effective command line: "C:\Users\msmit\Desktop\Optane(v15.5.0.1051)\Optane(v15.5.0.1051)\SetupOptaneMemory.exe" 2018:04:13 18:59:24:262: >>> Log start2018:04:13 18:59:24:263: Mutex with given name doesn't exist. Creating new one.

2018:04:13 18:59:24:264: Obtained mutex succesfully.

2018:04:13 18:59:24:264: Single-instance mutex has been obtained2018:04:13 18:59:24:265: Core version: 2.5.552018:04:13 18:59:24:266: Setup version: 15.5.0.142018:04:13 18:59:24:266: Command line: "C:\Users\msmit\Desktop\Optane(v15.5.0.1051)\Optane(v15.5.0.1051)\SetupOptaneMemory.exe" 2018:04:13 18:59:24:266: OS data: 10-0-1-0 64-bit2018:04:13 18:59:24:267: System up time: 151 sec2018:04:13 18:59:24:267: Reboot pending: No2018:04:13 18:59:24:268: Current UI language: 04092018:04:13 18:59:24:269: Language folder: C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp2018:04:13 18:59:24:306: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 02018:04:13 18:59:24:326: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 02018:04:13 18:59:24:437: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 02018:04:13 18:59:24:488: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 02018:04:13 18:59:24:535: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 02018:04:13 18:59:24:561: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 32018:04:13 18:59:24:578: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 02018:04:13 18:59:24:594: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 02018:04:13 18:59:24:610: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 02018:04:13 18:59:24:705: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 02018:04:13 18:59:24:746: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 02018:04:13 18:59:24:768: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 02018:04:13 18:59:24:787: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 02018:04:13 18:59:24:800: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 02018:04:13 18:59:24:810: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 02018:04:13 18:59:24:908: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 02018:04:13 18:59:25:153: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 02018:04:13 18:59:25:261: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 02018:04:13 18:59:25:642: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 02018:04:13 18:59:25:681: Found C:\Users\msmit\AppData\Local\Temp\IIF51A0.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 0

XXXWHITESP...

[MSmit14]

EDIT: Intel SSU report attached as txt file

[idata]

Hello msmith4299,

Thanks for providing the requested information.

The Intel Optane Memory log seems to be incomplete. Please attach the whole report (in txt format) to your next message. The attach button is located at the bottom right of the reply box:

Best regards,

Eugenio F.

[MSmit14]

That's as far as the install gets. I have ran it numerous times and it gets to that point each time I run it.

[idata]

Hello msmith4299,

Thanks for your reply.Please update your system BIOS to the latest version (2.70). https://www.asrock.com/mb/Intel/Z270%20Extreme4/index.asp# BIOS It can be downloaded here. There's also an update available to the Intel Optane Memory setup software, please install the latest release (version 16.0.2.1086):- https://downloadcenter.intel.com/download/27682/Intel-Optane-Memory-User-Interface-and-Driver-for-System-Acceleration?product=99743 Intel® Optane™ Memory User Interface and Driver for System AccelerationPlease let us know the results.NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.Best regards,Eugenio F.

[idata]

Hello msmith4299,

We're just checking on this thread. Please let us know if there's anything else we can do for you.Best regards,Eugenio F.

[MSmit14]

I installed the new BIOS version and downloaded the new Intel Optane Memory application and that did not work. It ended up that it did not work due to my local disk being formatted as GPT. I reinstalled windows onto a MBR local disk and it worked great!! Thank you for all your assistance.

[idata]

Hello msmith4299,

Thanks for sharing the solution applied for this issue. It is good to know you were able to enable Intel Optane memory acceleration on your system.Please let us know if there's anything else we can do for you.Best regards,Eugenio F.