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Hi tlok2006,
Thank you for reaching Intel Community.
Based on your issue, kindly provide us with the Optane Memory model and a picture of it so that we can verify further.
Along with that, kindly be informed that the Optane Memory is already EOIS and Intel no longer provides support.
https://www.intel.com/content/www/us/en/support/articles/000024320/memory-and-storage.html
If you are looking for an Optane program, kindly refer to the below link:
Regards,
Fikri O.
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Hi tlok2006,
Good day to you.
Kindly be informed that we will proceed to close this thread since there is no update from you and Intel Optane already EOIS.
Please submit a new question as this thread will no longer be monitored.
Regards,
Fikri O.
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