Intel® Optane™ Memory
Support for Issues Related to Intel® Optane™ Memory
Announcements
Want to learn how Intel® Optane™ Memory can help your business? Talk to our Expert!

Looking for our RealSense Community? Click HERE

The Intel® SSD Toolbox and Intel® Data Center Tool are now End-Of-Life, see for more information and replacements tools here
1317 Discussions

Intel Optane Unsupported Chipset on Laptop MSI Gl63 8RC core i5 8th gen

Yodi
Beginner
‎02-23-2019 08:49 AM
1,133 Views
Solved Jump to solution

intel.PNG

0 Kudos
1 Solution
DiegoV_Intel
Moderator
‎02-25-2019 07:23 PM
467 Views
Solved Jump to solution

Hi Yodi,

 

Thank you for posting in the Intel® communities.

 

The fact that you got the error about the unsupported chipset means that your system is not compatible with the Intel® Optane™ Memory.

 

Since you are using a laptop, I highly recommend you to confirm directly with the manufacturer, MSI* in this case, if you laptop supports the module or not. It may be also possible that you have to update the BIOS version before trying to setup the module, however since the error is related to the chipset, it may be possible that your system is not compatible with the module.

 

Please check with the manufacturer to confirm this.

 

I hope you find this information helpful.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

0 Kudos
Copy link

Link Copied

1 Reply
DiegoV_Intel
Moderator
‎02-25-2019 07:23 PM
468 Views
Solved Jump to solution

Hi Yodi,

 

Thank you for posting in the Intel® communities.

 

The fact that you got the error about the unsupported chipset means that your system is not compatible with the Intel® Optane™ Memory.

 

Since you are using a laptop, I highly recommend you to confirm directly with the manufacturer, MSI* in this case, if you laptop supports the module or not. It may be also possible that you have to update the BIOS version before trying to setup the module, however since the error is related to the chipset, it may be possible that your system is not compatible with the module.

 

Please check with the manufacturer to confirm this.

 

I hope you find this information helpful.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.