Thank you for contacting our support community. As per out translator tool, we understand your situation regarding the Intel® Optane™ Memory.
In order to better understand your situation, could you please confirm the following information:
*Could you please confirm the brand and model of the boot drive you are trying to accelerate?
*Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload.
We look forward to hearing back from you.