Hello LQuij2,
Thank you for contacting Intel® Memory and Storage support.
Please take into consideration that our support is provided in English only, and we are machine-translating your message, meaning that we may lose the true meaning of the question.
As we understand, you need assistance with an error related to your Intel® Optane™ Memory. If we infer correctly, we will appreciate it if you can provide us with the following information:
• Your system configuration, including manufacturer, model, and part number of all your system components and a copy of the SSU logs obtained from the system that the Optane is connected.
1- Go to https://downloadcenter.intel.com/download/25293/ and download the software.
2- When finished downloading it, open it.
3- Attach the file obtained to your reply post.
• Please, let us know the version of the Optane software that you have installed in your system.
• A screenshot of the “Disk Management” showing all the storage devices. To access the disk manager, you can choose from the following two ways:
# 1: Open it from the Quick Access Menu.
o Right-click the bottom-left corner (or Start button) on the desktop to open Quick Access Menu, and then choose Disk Management.
# 2: Access Disk Management via Run.
o Use Windows+R to open Run, type “diskmgmt.msc” in the empty box, and tap OK.
We will be looking forward to your reply, including this information.
Josh B.
Intel® Customer Support Technician
A Contingent Worker at Intel®
