'No Compatible Disk' for Intel® Optane™ Memory and Intel RST 'no Optane memory modules were detected' !

[RKenb]

Im guess maybe be the problem is OS recognized is INTEL MEMPEK1W016GA and upload full log and img specifications.

Any suggestion to fix the problem ? Im already backup data so reinstall OS is ok.

Im follow lastest installation guilde: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-optane-memory-user-installation.pdf

Please reply soon !

[RKenb]

I marked the issue !

[LeonWaksman]

For MSI board, please use the MSI guide, rather them Intel's: https://www.youtube.com/watch?v=rs5IJq2SMtU

https://images-eu.ssl-images-amazon.com/images/I/81C8Kd65AES.pdf

Leon

[RKenb]

Thanks for the guilde ! Im already follow all step, lastest driver and bios but 'enable' is greyout in RST application like this !

[LeonWaksman]

1. Looks that every thing you did is correct. I can see also the correct status in Disk Management and in Command Prompt.
2. Since you know the diskpart command and list disk command, I would use select disk 1 (i.e. Optane memory module)command and then clean all. This will wipe any contents, if any, form the Optane Memory.
3. I believe also that your bios was set with the "Optane Genie", so it should be OK.
4. If still in the Optane Part of RST driver the "enable" is grayed, uninstall the RST driver and install the Optane Software: http://download.msi.com/dvr_exe/mb/Intel_Optane_Memory_17.2.zip . Use this software (instead the RST) to enable Optane memory.

Leon

[RKenb]

I dont know what device should i uninstall driver like you said because all driver are lastest '17.2' !

'Standard SATA AHCI Controller' current is hidden.

The zip file is just the lastest ver of 'SetupOptaneMemory'.

[LeonWaksman]

1. I Have checked again the attached images. I can see that you have already the latest version of Optane Memory Software installed (and not as I thaught by mistake - RST driver). So, you don't need to uninstall this software.
2. You should only ensure that the Bios is set using Optane Genie and the Optane Memory Module is cleared with clear all command.
3. If the above will not help, I have no other ideas except to replace the Optane Memory Module (which could be failed).

Leon

[RKenb]

Thanks for your help ! I appreciate.

I think the problem is i reinstall Windows 10 when Intel Optane is installed, maybe i should take off Optane, reinstall OS them install Optane again !

[LeonWaksman]

1. Reinstalling Windows before installing Optane Memory will not make any difference.
2. Are you aware that the Optane Memory is supported only on M2_2 slot. If you have installed your Optane Memory in M2_1 slot, move is to M2_2 slot. The M2_2 slot is the slot located close to the board edge.
3. You didn't confirmed that you erased contents of Optane Memory with clean all command.

Leon

[RKenb]

okay, i just reinstall Windows still same problem !

It seem both port support Intel Optane.

Yes i cleaned optane using diskpart also try KillDisk to full clean !

[RKenb]

oh i see, my HDD is install on SATA2 port, but if it unavailable why still boot to Windows ?

maybe i will try change to M2_2 slot

[RKenb]

Thanks for your help Leon ! I very appreciate

i change to M2_2 port it seem work now !

[LeonWaksman · Accepted solution]

I'm glad. You need only read the specification of your board.

Leon

[RKenb]

My mistake !