Not Intel Optane Memory

[SVH]

I I am getting a message that my computer is "not Intel Optane memory ready". What does that mean and do I need to do something about it?

[vish1]

Hello SVH,

Greetings for the day!!

Thank you for contacting Intel Support.

To help us review the issue and provide the appropriate assistance, could you please share the following information:

• The model name of your Intel® Optane™ Memory.
• A screenshot of the message stating that your computer is "not Intel Optane memory ready."

Once we receive this information, we will review it and assist you with the appropriate troubleshooting steps.

We look forward to your response.

Best Regards,

Vishal Shet P

Intel Customer Support Technician

[SVH]

Thank you for the quick response.  Here are the screenshots.

[Sazirah]

Hi SVH,

Greetings.

Kindly share with us the disk details that you are currently using for us to assist you further. 

Also, you may want to check some steps to address this issue in link below:

Compatibility Error Message for Intel® Optane™ Memory M Series

https://www.intel.com/content/www/us/en/support/articles/000056922/technologies/memory-and-storage/intel-optane-memory.html

Regards,

Sazzy_Intel 

Intel Customer Support Technician

[vish1]

Hello SVH,

Greetings!!

This is the first follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to review our previous email we provided.

Best Regards,

Vishal Shet P

Intel Customer Support Technician

[vish1]

Hello SVH,

Greetings for the day!!

This is the final follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case.

Best Regards,

Vishal Shet P

Intel Customer Support Technician