Intel® Optane™ Memory
Support for Issues Related to Intel® Optane™ Memory
Announcements
Want to learn how Intel® Optane™ Memory can help your business? Talk to our Expert!

Looking for our RealSense Community? Click HERE

The Intel® SSD Toolbox and Intel® Data Center Tool are now End-Of-Life, see for more information and replacements tools here
1351 Discussions

Optane lost after windows update 2004

Ramboton
Beginner
3,616 Views

I have a Dell Inspiron 3760, it was purchased with Optane configured and installed.  The windows update 2004 killed the optane drivers, I have installed, uninstalled re-installed everything here on the Intel site and I still can not get it to work.  

 

Intel Optane memory and storage management says - There are no valid disk pairs in your system

Intel driver and support system shows all device drivers are up to date.

Intel Rapid Storage Technology app shows Optane memory as disabled, but it will not let me enable it.

I have tried to follow the instructions here - https://www.intel.com/content/www/us/en/support/articles/000056299/memory-and-storage.html

with no luck

Labels (1)
0 Kudos
11 Replies
Ramboton
Beginner
3,612 Views

I forgot to mention that there have been NO hardware changes, this is apparently a driver or settings issue that I just can't seem to get right.

 

Thank you

0 Kudos
n_scott_pearson
Super User
3,596 Views

Have you left free space at the end of the drive for Optane information storage? With 2004's change to put the recovery partition at the end of the drive on new installs, you have to shrink this partition by (say) 10MB  before Optane will enable. This should only affect new installs (not upgrades), but you should still verify that the space is free.

Hope this helps,

...S

0 Kudos
Ramboton
Beginner
3,590 Views

I have not done anything to the drive, it worked before windows update, did not work after.

0 Kudos
AlHill
Super User
3,587 Views

You may not have done anything to the drive, but it does not mean Microsoft did not.

Provide a photo of the partitions on the drive from disk management.

Doc

 

0 Kudos
Ramboton
Beginner
3,584 Views

very true, here is a capture of disk management, it only shows my SSD that I boot to, and a 3 TB drive I have for storage.

0 Kudos
LeonWaksman
Super User
3,559 Views

1. In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan and save the results. The .txt file with the results please attach to your post.

2. Can you still go to the previous Windows version? Open Windows Settings:  Update & Security > Go back to previous version of Windows 10.

Leon

0 Kudos
Ramboton
Beginner
3,551 Views

I can't go back, apparently you need to do that within 10 days.

Here is the log.

0 Kudos
LeonWaksman
Super User
3,543 Views

Hi @Ramboton 

1. I don't think that Windows update killed your Optane Memory. I don't see any Optane Memory installed in your computer. I see only Toshiba NVMe SSD and WD 3TB HDD.

2. If you have Optane Memory module in your computer it is not recognized in BIOS. So, first check if you can see it in BIOS.

3. Did you updated BIOS while Optane was enabled?

 

Leon

 

0 Kudos
Ramboton
Beginner
3,539 Views

yes, I did update the bios, but only in an attempt to resolve the issue.

Where should I see it in the BIOS? as a drive?

0 Kudos
LeonWaksman
Super User
3,527 Views

Hi @Ramboton 

 I don't know how looks BIOS in your desktop. Usually the installed drives you may see in Advance > Devices section. You should ask for this information in DELL support. However, after looking at Service Manual for your computer I can see (page 11), that you have only one M.2 PCIe slot on this board.  Since you have installed KBG30ZMS128G NVMe TOSHIBA 128GB drive, you have no possibility to have Optane memory module installed. Optane requires M.2 PCIe slot also and you have only one which is already taken. So, probably you are wrong saying that Optane was disabled after Windows update. 

Leon

 

0 Kudos
Avelyn
Beginner
1,466 Views
Was this ever resolved, @Ramboton?
I'm having the exact same issue you were having somehow...
0 Kudos
Reply