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ILast
Beginner
8,512 Views

Optane memory software install issue (partition cannot be resized)

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I'm attempting to install the software on Windows 10 64x system but it states

'The last partition on your system drive cannot be resized, which is required to enable Intel Optane memory.'

Im guessing there is a partition somewhere that i need to unlock or something but i honestly have no idea what i am doing or how to fix this.

Any help?

Attached intel log file and dxdiag.

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65 Replies
Kkoko
Beginner
114 Views

Thanks mate I'll give it a try, my bios changes auto to rst, i don't know if it's possible to merge optane with my hdd, have you tried it before?

RHOWA2
Beginner
114 Views

Seeker2017 wrote:

Thanks mate I'll give it a try, my bios changes auto to rst, i don't know if it's possible to merge optane with my hdd, have you tried it before?

After removing the chip make sure the auto RST is set back to normal manually do so if needed.

I would not recommend merging the chip.

Optane exe will do that as needed

after everything is done and optane is running properly the drive properties should look like this

RHOWA2
Beginner
114 Views

which M_2 slot have you been using for the Optane Chip?

and is there a wireless M_2 Chip installed on your MB?

Kkoko
Beginner
114 Views

I had it installed in number 2 before, but today when i tried what you told me i put in number one next cpu, I've searched everywhere and couldn't find an explanation why it's showing up as storage

Kkoko
Beginner
114 Views

One more thing i still don't know how to create that unallocated space and it stays hidden and doesn't show up in disk manager

RHOWA2
Beginner
114 Views

Seeker2017 wrote:

One more thing i still don't know how to create that unallocated space and it stays hidden and doesn't show up in disk manager

Yeah disc manager will not show that

but you will see it in EaseUS

here is my screenshot showing the move resize option

but do this after the optane partitions have been deleted and chip removed from MB

RHOWA2
Beginner
114 Views

Seeker2017 wrote:

hi autobot glad for you that you figured out how to enable your optane stick, i am still stuck and really don't know what did i miss, if you could please enlighten me i would be thankful, here are the details :

seagate 8tb

What model is this Segate 8tb?

is it a SATA SSHD?

Kkoko
Beginner
114 Views

This is the hdd it's not sshd Seagate Ironwolf ST8000VN0022 3.5in 8TB NAS HDD

RHOWA2
Beginner
114 Views

the only thing left is to try my previous recommendation

AUTOBOT wrote:

Okay I will be away from my computer when you get home which my time will be 4:00 PM CST I should be back to my computer about that time and will look at your screen shots and reply with some more solutions.

My my thinking is that the optane partitions should deleted

run EaseUS highlight disk 0 delete all partitions click apply (let EaseUS finish)

power down

remove chip from the motherboard.

boot to bios (SATA settings should not be be set to raid optane)

with optane chip still removed from the motherboard

run EaseUS again then it should show disk 1 to now be disk 0.

at that point I would think that disk 0 will need to be resized by highlighting C: and increase the unallocated space after to 5mb click apply

After EaseUS is done reboot again run EaseUS again check to see if there is 5 mb unallocated on C: after

Still with no optane chip installed

Run optane EXE again (there will still be some error notes) but hopefully it will not say unsupported system drive.

if that happens then power down install chip

power up boot to bios change SATA setting to the intel optane or rst which ever your bios shows.

exit save changes, boot to windows run optane exe again

Kkoko
Beginner
114 Views

Just got home few minutes ago, I'll try what you mentioned then get back to you, thank you so much for trying to help, don't know why intel officials here are not trying to help!!!

RHOWA2
Beginner
114 Views

Its the weekend here they will probably be back online tomorrow.

Kkoko
Beginner
114 Views

I thought so, here it's already Monday morning

RHOWA2
Beginner
114 Views

Well I am getting ready to shut down the computer, but I am off work tomorrow and will check back tomorrow in the AM to see how everything went.

Kkoko
Beginner
114 Views

Tried everything, i have even formatted the optane, it still shows the error and i can see it as storage device in my computer

RHOWA2
Beginner
114 Views

Seeker2017 wrote:

Tried everything, i have even formatted the optane, it still shows the error and i can see it as storage device in my computer

Sorry wish I could figure this out, I am at a loss and have run out of ideas.

Hopefully an Intel tech can resolve your problem.

Best of luck

Kkoko
Beginner
114 Views

thanks mate you're a good man, you've tried your best, that's really nice, i am thinking about something now, i have a feeling that windows needs to be installed then plug in the chip, because i remember when i built my pc, my chip was plugged in while i have installed windows, so i am gonna try to install windows without chip plugged in and see , thanks again mate

idata
Community Manager
114 Views

Hello Seeker2017 and AUTOBOT,

It seems you guys did quite a bit of back and forth. Would've liked to help as well, but we don't post on weekends.

Your Optane™ memory will show up just like a second drive until it has been enabled for acceleration. Your operating system may place it as drive 0 or 1 depending on your motherboard and which SATA port your HDD is installed on. This is just for identification purposes and doesn't actually affect anything.

One thing that may be important in some cases is to remove any external drives, as they may cause the Optane™ software to become confused and think your boot drive isn't supported. You may then install it back after system acceleration has been enabled.

Seeker2017 Is the unsupported system drive still your main error?

We look forward to hearing back from you.

Best regards,

 

Carlos A.
Kkoko
Beginner
114 Views

yes Carlos my main error is still unsupported system drive

idata
Community Manager
114 Views

Hello Seeker2017,

Please try enabling optane while your boot drive (and your optane memory) are the only drives in your system. Once it has been enabled, you may reconnect any other drives.

If this doesn't help, we may want to make sure that your boot drive is connected to a SATA port going through your chipset (not all do). I reviewed the manual for your motherboard and identified which port you should be using for your boot drive as recommended by ASRock*.

You should be able to change SATA ports without any issues, just unplug and switch. Please see the attached pictures for reference, and let us know if things work out after this.

Best regards,

 

Carlos A.
Kkoko
Beginner
114 Views

Finally you found the cure!, thanks Carlos, after changing the sata port it, worked, thank you so much and thanks to you too autbot, one more thing now if i create few partitions in this optimized drive, will it effect optane and it's job?