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2Any0
Beginner
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So i justed install optane memory 16g and I followed all the steps to setup BIOS for the optane memory, but still, the RST still can't enable the optane memory, How can I fix it?

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Santiago_A_Intel
Employee
63 Views

Hi 2Any0,

 

Thank you for your reply to Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory Series (16GB, M.2 80mm PCIe 3.0, 20nm, 3D Xpoint™).

 

We have received your SSU logs sent privately, we will continue further troubleshooting details and information on the open community forum. It was seen on your Logs, all SSD/HD are listed, however the Intel® Optane™ Memory does not shows up on this Log.

 

Upon checking with your OEM webpage, we have seen your Intel® Optane™ Memory must be installed on SLOT M.2_2 socket on your motherboard; please refer to the user’s manual, page viii, provided by your OEM on the following link:  https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/ROG_STRIX-B360-H-GAMING/E13782_ROG_STRIX_B360-H_GAMING...

 

Also, please make sure your motherboard has updated drivers and BIOS to the latest version from ASUS* support website.

 

After confirming your Intel® Optane™ Memory is duly installed as per your OEM’s recommendation, please run again the Intel® System Support Utility for Windows* and send us the SSU logs.

 

Please confirm your primary drive, contains at least 5MB of continuous unallocated space at the end of the bootable drive. Remember, Intel Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Additional details on this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

To help you further with your request, It will be necessary to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

Please let us know if you might need additional support with your installation.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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4 Replies
Santiago_A_Intel
Employee
63 Views

Hi 2Any0,

 

Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory.

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it. To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

 

To support system acceleration with Intel Optane Memory, your primary drive, must contain at least 5MB of continuous unallocated space at the end of the bootable drive. Intel Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Additional details on this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

In addition to this, Intel® offers convenient video resources to accomplish your Optane™ Installation, please follow this link: https://www.intel.com/content/www/us/en/support/articles/000023884/memory-and-storage/intel-optane-m...

 

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

Please let us know if you might need additional support with your installation.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
64 Views

Hi 2Any0,

 

Thank you for your reply to Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory Series (16GB, M.2 80mm PCIe 3.0, 20nm, 3D Xpoint™).

 

We have received your SSU logs sent privately, we will continue further troubleshooting details and information on the open community forum. It was seen on your Logs, all SSD/HD are listed, however the Intel® Optane™ Memory does not shows up on this Log.

 

Upon checking with your OEM webpage, we have seen your Intel® Optane™ Memory must be installed on SLOT M.2_2 socket on your motherboard; please refer to the user’s manual, page viii, provided by your OEM on the following link:  https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/ROG_STRIX-B360-H-GAMING/E13782_ROG_STRIX_B360-H_GAMING...

 

Also, please make sure your motherboard has updated drivers and BIOS to the latest version from ASUS* support website.

 

After confirming your Intel® Optane™ Memory is duly installed as per your OEM’s recommendation, please run again the Intel® System Support Utility for Windows* and send us the SSU logs.

 

Please confirm your primary drive, contains at least 5MB of continuous unallocated space at the end of the bootable drive. Remember, Intel Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Additional details on this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

To help you further with your request, It will be necessary to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

Please let us know if you might need additional support with your installation.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

JosafathB_Intel
Moderator
63 Views
Hello 2Any0, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
Santiago_A_Intel
Employee
63 Views

Hi 2Any0,

 

Greetings from Intel® SSD Support Group.

 

This is to let you know this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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