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dear intel team.
i recently installed intel optane 32gb module on my laptop (MSI GL62M 7RDX). it is said in the msi website that it is intel optane supported. i have done :
a) updated the bios to version E16J9IMS.324 (from msi web),
b) reinstalled my windows is installed on GPT partition (im wiping out the hard drive before hand),
c) installed Intel® Optane™ Memory User Interface and Driver for System Acceleration Version 17.2.0.1009 from intel download center,
d) changed my boot mode to UEFI (disabled the CSM),
e) changed sata mode to RST premiere
but when i run the Intel® Optane™ Memory UI app, it said that Error code : 0xA008002D (unsupported system BIOS or system BIOS set in Legacy Mode. what am i missing something? should i install the Intel Rapid Storage Technology Driver Version 15.7.0.1014 from the msi website?
here's the spec :
CPU = Intel Core i7 7700HQ
HDD = 2,5 inch drive 1tb (SATA)
Optane = 32gb Module
Please Help!
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Hello JoshB_Intel
I'm very sorry for the delayed reply and thank you for replying my question.
i still need further assistance. i currently still downloading the SSU software from the link you gave me.
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Hello Josh B.
here are the SSU Logs and the screenshot of Disk Management you requested.
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and here's the screenshot of Disk Management
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Dear Josh B,
We can close this case based on the fact that my laptop's BIOS were not support the Intel Optane module. I think i will consult MSi for further assistance regarding this issue. I highly appriciate your help. Thank you for your enormous assistance.
Best regards,
Tharif Abivandya
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