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SGaro2
Beginner
554 Views

When we press the right mouse button on a file the error "unable to load iaStorAfsServiceApi.dll" code error 8007007E appears.

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Santiago_A_Intel
Employee
108 Views

Hi SGaro2,

 

Thank you for your contact to Intel® SSD Support Group with your request for support on Intel® Optane™ Memory.

 

We understand you have some issues with your Intel® Rapid Storage Technology (RST) driver, this required some research from our side to clearly understand your inquiry.

 

Lenovo* has released an updated Intel® Rapid Storage Technology (RST) driver to improve the stability of systems configured with Intel® Optane memory. Systems configured with Intel RST driver version 16.0.x may experience an inability to see a boot device, may enter a Windows 10 Auto-repair function, or may experience data corruption of the Intel Optane Memory after a power change (including S3, S4, S5 or a system reboot).

 

Please refer to the following link where Lenovo* posted the corresponding solution: https://pcsupport.lenovo.com/ae/en/solutions/HT507787 for your case at this moment, our recommendation is to confirm directly with your OEM Lenovo* for additional support on RST driver installation.

 

We hope you find this information useful. If there is anything else we can help you with, please let us know.

 

Have a nice day.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.

 

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4 Replies
SGaro2
Beginner
108 Views

Although updates have been made, the problem persists.

We also tried to disable Optane and re-enable it to generate a new cache but the problem still occurs.

Santiago_A_Intel
Employee
109 Views

Hi SGaro2,

 

Thank you for your contact to Intel® SSD Support Group with your request for support on Intel® Optane™ Memory.

 

We understand you have some issues with your Intel® Rapid Storage Technology (RST) driver, this required some research from our side to clearly understand your inquiry.

 

Lenovo* has released an updated Intel® Rapid Storage Technology (RST) driver to improve the stability of systems configured with Intel® Optane memory. Systems configured with Intel RST driver version 16.0.x may experience an inability to see a boot device, may enter a Windows 10 Auto-repair function, or may experience data corruption of the Intel Optane Memory after a power change (including S3, S4, S5 or a system reboot).

 

Please refer to the following link where Lenovo* posted the corresponding solution: https://pcsupport.lenovo.com/ae/en/solutions/HT507787 for your case at this moment, our recommendation is to confirm directly with your OEM Lenovo* for additional support on RST driver installation.

 

We hope you find this information useful. If there is anything else we can help you with, please let us know.

 

Have a nice day.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.

 

View solution in original post

Santiago_A_Intel
Employee
108 Views

Hi SGaro2,

 

Greetings from Intel® SSD Support Group on your request for support on your Intel® Optane™ Memory.

 

This is a friendly reminder, you case remains open, awaiting for your kind reply.

 

If there is anything else we can help you with, please let us know.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Santiago_A_Intel
Employee
108 Views

Hi SGaro2,

 

Greetings from Intel® SSD Support Group.

 

Please be informed, this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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