When we press the right mouse button on a file the error "unable to load iaStorAfsServiceApi.dll" code error 8007007E appears.

[SGaro2]

Although updates have been made, the problem persists.

We also tried to disable Optane and re-enable it to generate a new cache but the problem still occurs.

[Santiago_A_Intel · Accepted solution]

Hi SGaro2,

Thank you for your contact to Intel® SSD Support Group with your request for support on Intel® Optane™ Memory.

We understand you have some issues with your Intel® Rapid Storage Technology (RST) driver, this required some research from our side to clearly understand your inquiry.

Lenovo* has released an updated Intel® Rapid Storage Technology (RST) driver to improve the stability of systems configured with Intel® Optane memory. Systems configured with Intel RST driver version 16.0.x may experience an inability to see a boot device, may enter a Windows 10 Auto-repair function, or may experience data corruption of the Intel Optane Memory after a power change (including S3, S4, S5 or a system reboot).

Please refer to the following link where Lenovo* posted the corresponding solution: https://pcsupport.lenovo.com/ae/en/solutions/HT507787 for your case at this moment, our recommendation is to confirm directly with your OEM Lenovo* for additional support on RST driver installation.

We hope you find this information useful. If there is anything else we can help you with, please let us know.

Have a nice day.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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[Santiago_A_Intel]

Hi SGaro2,

Greetings from Intel® SSD Support Group on your request for support on your Intel® Optane™ Memory.

This is a friendly reminder, you case remains open, awaiting for your kind reply.

If there is anything else we can help you with, please let us know.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi SGaro2,

Greetings from Intel® SSD Support Group.

Please be informed, this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation