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JBudh
Beginner
569 Views

The error 'No Compatible Disks for intel optane memory" appears when running the intel optane memory program

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The BIOS sees the drive, im in UEFI mode, the GUID mode in drive, I believe the BIOS sees the drive as NVMe. Please help. Thanks.

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1 Solution
Santiago_A_Intel
Employee
80 Views

Hi JBudh,

 

Thank you for your contact to Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory Series.

 

We have received the SSU logs sent privately, it was seen on your logs, all SSD/HD are listed; however, the Intel® Optane™ Memory does not shows up on this Log.

 

First of all, please bear in mind, Intel® Optane™ Memory does not accelerate NVMe drives as the Intel® Optane™ SSD 900P Series 280GB, 1/2 Height PCIe x4, 20nm, 3D XPoint™ installed on your system, your best option is to prepare your system for acceleration of your WD* Black 4TB Performance Desktop Hard Disk Drive - 7200 RPM SATA 6Gb/s 128MB Cache 3.5 Inch - WD4004FZWX drive.

 

Upon checking with your Original Equipment Manufacturer (OEM) ASUS* webpage, we have seen your Intel® Optane™ Memory must be installed in SLOT M.2 socket 3 on your motherboard; please refer to the user’s manual, page 1-2, provided by your OEM on the following link: https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/PRIME_B250M-C/E13585_PRIME_B250M-C_UM_V3_WEB.PDF?_ga=2...   

 

Also, before using Intel® Optane Memory module, ensure that you have updated your motherboard drivers and BIOS to the latest version from ASUS* support website.

 

After confirming your Intel® Optane™ Memory is duly installed as per your OEM’s recommendation, please run again the Intel® System Support Utility for Windows* and send us the SSU logs.

 

Please confirm your primary drive, contains at least 5MB of continuous unallocated space at the end of the bootable drive. Remember, Intel Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Please follow thoroughly all installation details on this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

To help you further with your request, It will be necessary to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

Please let us know if you might need additional support with your installation.

 

We will be looking forward to your reply.

 

Best regards,

 

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.

 

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4 Replies
AlHill
Super User
80 Views

What is your processor model number? What operating system? What version? What motherboard/device model number? What manufacturer?

 

Doc

 

Santiago_A_Intel
Employee
81 Views

Hi JBudh,

 

Thank you for your contact to Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory Series.

 

We have received the SSU logs sent privately, it was seen on your logs, all SSD/HD are listed; however, the Intel® Optane™ Memory does not shows up on this Log.

 

First of all, please bear in mind, Intel® Optane™ Memory does not accelerate NVMe drives as the Intel® Optane™ SSD 900P Series 280GB, 1/2 Height PCIe x4, 20nm, 3D XPoint™ installed on your system, your best option is to prepare your system for acceleration of your WD* Black 4TB Performance Desktop Hard Disk Drive - 7200 RPM SATA 6Gb/s 128MB Cache 3.5 Inch - WD4004FZWX drive.

 

Upon checking with your Original Equipment Manufacturer (OEM) ASUS* webpage, we have seen your Intel® Optane™ Memory must be installed in SLOT M.2 socket 3 on your motherboard; please refer to the user’s manual, page 1-2, provided by your OEM on the following link: https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/PRIME_B250M-C/E13585_PRIME_B250M-C_UM_V3_WEB.PDF?_ga=2...   

 

Also, before using Intel® Optane Memory module, ensure that you have updated your motherboard drivers and BIOS to the latest version from ASUS* support website.

 

After confirming your Intel® Optane™ Memory is duly installed as per your OEM’s recommendation, please run again the Intel® System Support Utility for Windows* and send us the SSU logs.

 

Please confirm your primary drive, contains at least 5MB of continuous unallocated space at the end of the bootable drive. Remember, Intel Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Please follow thoroughly all installation details on this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

To help you further with your request, It will be necessary to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

Please let us know if you might need additional support with your installation.

 

We will be looking forward to your reply.

 

Best regards,

 

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.

 

View solution in original post

Santiago_A_Intel
Employee
80 Views

Hi JBudh,

 

Greetings from Intel® SSD Support Group on your request for support on Intel® Optane™ Memory.

 

This is a friendly reminder, you case remains open, awaiting for your kind reply.

 

If there is anything else we can help you with, please let us know.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
80 Views

Hi JBudh,

 

Greetings from Intel® SSD Support Group.

 

Please be informed, this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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