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SunRae
Beginner
3,091 Views

Why am I getting error notifications: "Intel Optane(tm) Memory Pinning error notifications? (code 0x8007007l)

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Why am I getting error notifications: "Intel Optane(tm) Memory Pinning

Unable to Load DLL

'iaStorAfsServiceApi.dll': The specified module could not be found.

(Exception from HRESULT: 0x8007007l)

Windows Expolorer and how do I fix it?

 

I attatched my SSU file and a picture of my Disk Managment. Dell.DllHelp.PNG

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1 Solution
DWeis12
Novice
1,277 Views

You needn't uninstall anything.

 

I looked for where the iaStorAfsServiceApi.dll was supposed to live, C:\Program Files\Intel\OptaneShellExtensions, but I didn't have it that dll.

 

The Solution that worked for me is:

 

Under Add/remove programs select "Intel Optane Memory and Storage Management" from the right pane ("Apps & Features").

 

Select "Advanced Options", then click "Repair" and then "Reset"

 

Restart your computer and then that iaStorAfsServiceApi.dll will be present, and you will no longer receive the error.

 

View solution in original post

11 Replies
LeonWaksman
Super User
1,277 Views

During update of Windows to version 1903 the Intel RST Driver probably was corrupted. Open Windows Settings> Application and uninstall this driver. Install the latest driver downloaded from Dell https://downloads.dell.com/FOLDER05652684M/1/Intel-Rapid-Storage-Technology-Driver-and-Management_58...

 

Leon

 

SunRae
Beginner
1,277 Views

Capture.PNGDell Forum.PNGI've tried deleting it but it always says the path is wrong and that they can't find the correct file (or something). ​

LeonWaksman
Super User
1,277 Views
  1. Run the RST software and disable Optane Memory (if enabled).
  2. Double click on the Intel-Rapid-Storage-Technology-Driver-and-Management_589C4_WIN_17.5.0.1017_A00.EXE you downloaded from Dell. Click on "Uninstall", the currently installed driver should be uninstalled.
  3. Reboot your computer and install the latest RST driver.

 

Leon

 

SunRae
Beginner
1,277 Views

That didn't work, it came up with an error message.

JosafathB_Intel
Moderator
1,277 Views

Hello SunRae,

 

Thank you for contacting Intel® Memory & Storage Support.

 

As we understand, you need assistance with your Intel® Rapid Storage Technology (Intel® RST). If we infer correctly we will appreciate if you can review the following information:

 

·        Please take into consideration that the error you are experiencing seems to be related to your OS and not to a hardware issue.

 

·        There is this workaround shared in a pubic website that you may find useful: https://windowsreport.com/intel-optane-memory-pinning-error/

We don't validate it, but this workaround has worked for other users.

 

·        We advise you to contact your OEM (original equipment manufacturer) Dell* and to open a ticket in parallel with them.

 

To continue with the troubleshooting, we will appreciate if you can provide us with a screenshot of the error that came up after following the steps shared by the community.

 

We will be looking forward to your reply in case you need further assistance.

 

Have a nice day.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

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DWeis12
Novice
1,278 Views

You needn't uninstall anything.

 

I looked for where the iaStorAfsServiceApi.dll was supposed to live, C:\Program Files\Intel\OptaneShellExtensions, but I didn't have it that dll.

 

The Solution that worked for me is:

 

Under Add/remove programs select "Intel Optane Memory and Storage Management" from the right pane ("Apps & Features").

 

Select "Advanced Options", then click "Repair" and then "Reset"

 

Restart your computer and then that iaStorAfsServiceApi.dll will be present, and you will no longer receive the error.

 

View solution in original post

SunRae
Beginner
1,277 Views

Thank you! Before I had received this answer I did a system reset from a factory image. I believe all these issues were caused due to the Windows 10 1903 update. Because now my computer is running perfectly fine after the reset. I will be sure to keep your answer in mind in case I ever end up having the same issue!

LeonWaksman
Super User
1,277 Views

Yes you are right. It happens after installing Windows 10 1903 update https://support.microsoft.com/en-us/help/4514156/updating-to-windows-10-version-1903-on-devices-with...

 

 

Leon

 

DWeis12
Novice
1,277 Views

Yes, it happened to me after installing that Windows 10 update, as well. Something about it must be not right.

JosafathB_Intel
Moderator
1,277 Views

Hello SunRae,

 

Thank you for having contacted Intel® Technical Support.

 

I was reviewing your community post and we would like to know if you need further assistance or if we can close this case.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

JosafathB_Intel
Moderator
1,277 Views

Hello SunRae,

 

Thank you for having contacted Intel® Technical Support.

 

I was reviewing your community post and we would like to know if you need further assistance or if we can close this case.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

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