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PMetr
Beginner
875 Views

Win 10 rebooting

Hi,

my PC is rebooting few times in a day.

Please advise what to do or what to check.

My PC:

Operating System: Windows 10 Enterprise 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

Processor: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz (6 CPUs), ~3.0GHz

Memory: 8192MB RAM

SSD: ADATA SX6000PNP

HDD: WD WD10EZEX-08WN4AO

 

0 Kudos
17 Replies
LeonWaksman
Super User
129 Views

Hello @PMetr​ ,

For some reason your post is located in Optane memory forum, although I don't see Optane Memory on your system.

You may start the debugging from checking the System Log in Computer Management>Event Viewer>Windows Log>System.

Next, I'll suspect the RAM memory. If you have more than one module, work with only one at time. If you have only one *GB module, try to borrow other one.

If the PC is rebooting while you access your SSD or HDD, this can be problem also.

 

Leon

 

 

 

PMetr
Beginner
129 Views

Hi,

my apology for not complete list to the end.

With this type of CPU comes 16GB optane module.

I try mix with two modules of RAM, even test it with memtest.

One module was demaged, other is good .

I even buy new RAM, Samsung M378A1K43CB2-CTD.

 

MB: Asus Prime B360M-A

CPU: Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz (6 CPUs), ~3.0GHz

RAM: Samsung M378A1K43CB2-CTD.

SSD: ADATA SX6000PNP

HDD: WD WD10EZEX-08WN4AO

 

Intel optane memory is paird with HDD.

 

Please tell me how to debug, what to look for ....

 

Thank you

PMetr

JosafathB_Intel
Moderator
129 Views

Hello PMetr, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
PMetr
Beginner
129 Views

Hi,

please tell me, if it's possible to restart every few times in a day my PC.

I forgot to tell You that I have 2 monitors.

After few weeks of testing, I've unplugged one monitor.

 

It's possible that CPU haven't enough power for other monitor?

JosafathB_Intel
Moderator
129 Views

Hello PMetr, Thank you for your reply. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
PMetr
Beginner
129 Views

Hi,

thank you for your patience.

File is attached.

 

Looking forward to your solution.

 

Best regards.

Para

JosafathB_Intel
Moderator
129 Views

Hello PMetr, Thank you for your reply. In order to further assist you we will appreciate if you can provide us with the following information: • Is your issue related to the Intel® Optane™ Memory? • Would you mind providing us with a screenshot of the error/blue screen that you see before your system restarts? • We will like to know if after you unplugged your second monitor your PC is working properly or if you still experience the same issue? We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
PMetr
Beginner
129 Views

Hello,

monitor was unplugged, but PC restarting.

From now on, I'm not 100% sure that is just related to Optane memory.

Screenshot_1.png 20190329_210449.jpg

JosafathB_Intel
Moderator
129 Views

Hello PMetr, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
PMetr
Beginner
129 Views

Hello,

monitor was unplugged, but PC restarting.

From now on, I'm not 100% sure that is just related to Optane memory.

Screenshot_1.png20190329_210449.jpg

JosafathB_Intel
Moderator
129 Views

Hello PMetr,

 

Thank you for your reply.

 

The blue screen error that you are reporting seems to be related more to the software side of your systems and our only recommendations regarding your issue are to update your Windows* and drivers to the latest version available and if the issue continues to back up your information and to reinstall your OS. We advise you to open a ticket with Microsoft* regarding this issue.

 

We hope you find this information useful for your situation and please remember that if you require more assistance or want to add additional details, we'll be glad to assist you.

 

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

JosafathB_Intel
Moderator
129 Views

Hello PMetr, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
129 Views

Hello PMetr, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
LeonWaksman
Super User
129 Views

Hi @PMetr​ ,

  1. Since you are not sure that the crashes are caused by Optane Memory Module, please boot into windows and disable the Optane memory from accelerating your SSD.
  2. Work now with your system and see if crashes are returning.
  3. Before enabling Optane Memory again, using Disk Manager, leave 15 MB unallocated space in the end of the C: drive.
  4. Install the latest Optane software and enable the Optane acceleration again https://downloadcenter.intel.com/download/28649/Intel-Optane-Memory-User-Interface-and-Driver-for-Sy...
  5. Always advised is to prepare disk backup (image) before performing above mentioned activity.

 

Leon

 

Santiago_A_Intel
Employee
129 Views

Hi PMetr,

 

Thank you for your reply to Intel® SSD support group.

 

We would like to have your confirmation if there’s an Intel® Optane™ Memory module installed on your system.

 

As per the continuous restarting of your PC, you might want to try Windows* reliability monitor; please refer to the following link for additional details on how to use this tool: https://www.howtogeek.com/222730/how-to-find-out-why-your-windows-pc-crashed-or-froze/

 

This should help you narrow down and identify problems with your PC crashing or freezing.

 

Please let us know the results on your findings.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

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Santiago_A_Intel
Employee
129 Views

Hi PMetr,

 

Greetings from Intel® SSD Support.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

Please let us know if you might need further assistance.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

JosafathB_Intel
Moderator
129 Views

Hello PMetr, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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