intel optane memory 32gb not detected

[VGonz6]

got installed in a new computer

the pc used to detected

installed driver and intel rapid storage

activated optane genie

and now its not detected on pc or bios at all

atached a txt with information of my pc

thank you

[DiegoV_Intel]

Hi VGonz6,

Thank you for posting in the Intel® communities.

I understand that you are not able to see the module in BIOS nor OS level, however I’m confused about if you had the Intel® Optane™ Memory setup before in this system. Could you please let me know if the module was working fine before, or if you did a system change like replacing the HDD or re-installing the Windows* OS?

I’ll be waiting for your response.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hello VGonz6, Thank you for having contacted Intel® Memory & Storage Support.  This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back.  Best regards, Santiago A. Intel® Customer Support Technician Under Contract to Intel Corporation