"NVMe command reported a problem" during format of Intel Optane(TM) SSD

[vredd2]

Hi Team,

Tried to format a new SSD of "Intel Optane(TM) SSD DC P4800X Series PHKE7361007A375AGN connected in DAS mode in a PCIE slot.

with 4k with ssd tool , Intel_SSD_Data_Center_Tool_3.0.10_Linux . But seeing issue "NVMe command reported a problem".

Although show command works fine.

operating system:

[root@dhcp ~]# cat /etc/redhat-release

Red Hat Enterprise Linux Workstation release 7.0 (Maipo)

[root@dhcp ~]#

[root@dhcp ~]# isdct start -o json -intelssd 0 -nvmeformat LBAFormat=2 SecureEraseSetting=1

WARNING! You have selected to format the drive!

Proceed with the format? (Y|N): Y

Formatting...(This can take several minutes to complete)

{

"Intel Optane(TM) SSD DC P4800X Series PHKE7361007A375AGN":

{

"Status":"NVMe command reported a problem."

}

}

NVMe command reported a problem

Please help me with the issue.

Thanks.

[idata]

Hello tummab,

Thanks for posting. We understand that you're experiencing issues to format your Intel® Optane™ SSD DC P4800X Series.

For documentation purposes, please provide us with the following details:

- Intel® System Support Utility file. You can find the https://downloadcenter.intel.com/download/26735/Intel-System-Support-Utility-for-the-Linux-Operating-System?product=91600 download here.

- What's the firmware version on the SSD?- Do you have any other system and OS to test this command?

- For testing only, can you please try different format options such as LBAFormat 0 instead of 2?

Best regards,

Eugenio F.

[idata]

Hello tummab,

We haven't heard from you in the last few days. Please let us know if there's anything else we can do for you.

Best regards,

Eugenio F.