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"NVMe command reported a problem" during format of Intel Optane(TM) SSD

vredd2
Beginner
1,759 Views

Hi Team,

Tried to format a new SSD of "Intel Optane(TM) SSD DC P4800X Series PHKE7361007A375AGN connected in DAS mode in a PCIE slot.

with 4k with ssd tool , Intel_SSD_Data_Center_Tool_3.0.10_Linux . But seeing issue "NVMe command reported a problem".

Although show command works fine.

operating system:

[root@dhcp ~]# cat /etc/redhat-release

Red Hat Enterprise Linux Workstation release 7.0 (Maipo)

[root@dhcp ~]#

[root@dhcp ~]# isdct start -o json -intelssd 0 -nvmeformat LBAFormat=2 SecureEraseSetting=1

WARNING! You have selected to format the drive!

Proceed with the format? (Y|N): Y

Formatting...(This can take several minutes to complete)

{

"Intel Optane(TM) SSD DC P4800X Series PHKE7361007A375AGN":

{

"Status":"NVMe command reported a problem."

}

}

NVMe command reported a problem

Please help me with the issue.

Thanks.

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2 Replies
idata
Employee
591 Views

Hello tummab,

Thanks for posting. We understand that you're experiencing issues to format your Intel® Optane™ SSD DC P4800X Series.

For documentation purposes, please provide us with the following details:

- Intel® System Support Utility file. You can find the https://downloadcenter.intel.com/download/26735/Intel-System-Support-Utility-for-the-Linux-Operating-System?product=91600 download here.

 

- What's the firmware version on the SSD?

 

- Do you have any other system and OS to test this command?

- For testing only, can you please try different format options such as LBAFormat 0 instead of 2?

Best regards,

 

Eugenio F.
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idata
Employee
591 Views

Hello tummab,

We haven't heard from you in the last few days. Please let us know if there's anything else we can do for you.

Best regards,

 

Eugenio F.
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