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mseel
Beginner
1,282 Views

unsupported system drive

hi

i have a i7 7700k , asrock z270 extreme4 latest bios , optane 32gb windows 10 x64

i got the intel optane memory software installed only for it to say that my system drive does not meet the requirements i am using a 2.5 5400rpm sata i cant find any info on why i am getting this error when i meet all the min specs

i have done a system support utility for you as well

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8 Replies
idata
Community Manager
155 Views

Hello Appletskunk,

We understand you would like to use the Intel® Optane™ Memory Technology in your system but you are just getting an unsupported system drive message.

This message may be related to the situation described in https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-optane-memory/000024253.htm... this link

For us to have a better understanding of the situation, could you please provide the following:

  • Screenshot of disk management
  • Attach the logs of the Intel® Optane™ Memory Software (The location is: C:\Users\yourusername\Intel\Logs)

We'll be waiting for your response.

Regards,

 

Nestor C
mseel
Beginner
155 Views

@

CMora8
New Contributor I
155 Views

I had a similar issue.

Try removing all other drives but the optane memory and your boot drive. Once you enabled optane then you can connect everything again. I think their software is dumber than advertised and gets confused by simple stuff like this...

Good luck!

CMorales85

mseel
Beginner
155 Views

i still get the same error the top drive is the intel optane memory drive CMorales85

mseel
Beginner
155 Views

mseel
Beginner
155 Views

bump

i need help getting this to work as i dont want to have to get a refund on this intel_admin

idata
Community Manager
155 Views

Hello Appletskunk,

We were verifying your motherboard's manual and we would like you to please check where is the SATA HDD boot drive connected.

As you can see in this picture (From the manual), it should be connected in the SATA3_0:

 

According to the manual, the SATA ports from the SATA3_0 to the SATA3_5 are the ones that you should use in order to properly work with Intel® Optane™ Memory Technology.

Please let us know if this works and share your findings.

Regards,

 

Nestor C
ГНа
Beginner
155 Views

I had the same problem like you. After reading FAQ, I found that Optane memory does not support RAID. So I disconnected second hard and get error msg 0xA0080001. Then again I go to BIOS and deleted RAID setting. Then it is working.