Intel® Optane™ Persistent Memory
Examine Issues Related to Intel® Optane™ Persistent Memory
80 Discussions

dcpmm nma1xxd256gps I'm looking for firmware

ㅁㄴ
Beginner
2,569 Views

hp z8g4

dcpmm nma1xxd256gps
have four products in stock
Each memory firmware version is different
01.02.00.5355
01.02.00.5355
01.02.00.5395
01.02.00.5367
There's a memory firmware menu from BioS
I can't find the firmware file anywhere
Ask for help to receive the latest firmware file
I want to receive the file
<email removed>
Thank you.

0 Kudos
5 Replies
ㅁㄴ
Beginner
2,554 Views

https://support.hp.com/hr-en/drivers/swdetails/hp-z8-g4-workstation/16449803/swItemId/vc-273031-1

 

I'll ask someone I know
Obtained information on how to update
If you use HP products, download them and save them to USB
You can update the firmware by going to the Memory Firmware menu in BioS
Is it because I don't use dcpmm a lot
It was very difficult to find this file

0 Kudos
Simon-Intel
Employee
2,499 Views

Hi ㅁㄴ,

 

Thank you for reaching out to the Intel support. We acknowledge receipt of your concern and want to assure you that assisting you is our top priority. To effectively troubleshoot the issue you're facing, we require some additional information from your end.

 

Could you kindly provide the following details?

1. Brief description of the issue:

2. Kindly confirm the Intel product you need assistance with.: 

Your prompt response with this information will greatly assist us in diagnosing and resolving the issue as quickly as possible.

 

We look forward to hearing from you soon.

 

Best Regards,

Simon

Intel Customer Support Technician


0 Kudos
Simon-Intel
Employee
2,315 Views

Hi ㅁㄴ,


Good day!


This is a follow-up to my previous message. Could you please confirm the following details?

  1. Brief description of the issue:
  2. Confirm the Intel product you need assistance with:


Based on the information provided, your query seems to be regarding Intel® Optane™ Persistent Memory. Please note that this product has reached its End of Interactive Support (EOIS). Intel no longer provides technical assistance, but you can continue seeking help from other community users. We recommend searching for answers in the available self-help resources at Support for Intel® Optane™ Persistent Memory. More information about the EOIS status of this product is available at End-of-Interactive-Support (EOIS) Announcement for Intel® Optane™ Persistent Memory.


If your query is related to a different product, kindly confirm the product.


Looking forward to your response.


Regards,

Simon

Intel Customer Support Technician


0 Kudos
Simon-Intel
Employee
2,171 Views

Hi ㅁㄴ,


Good day!


As we have not received a response to our previous message and since the product you have selected has reached its end of interactive support, we will proceed to archive the case associated with this inquiry.


Please don't hesitate to reach out with any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.


Regards,

Simon

Intel Customer Support Technician


0 Kudos
Simon-Intel
Employee
2,036 Views

Hi ㅁㄴ,


Good day!


As a best effort support regarding your query, I kindly request you to refer to the following article for further assistance:

Intel Optane Persistent Memory Support


However as this product has reached its end of interactive support, ,we will proceed to archive this case:

End of Interactive Support Announcement


Thank you for your understanding.


Best regards,

Simon

Intel Customer Support Technician


0 Kudos
Reply