optane h10 memory with 512 solid state storage, not detected and wont post.

[excx]

drive no longer will post, not recognized in laptop also is unreadable in enclosure. please help, the s/n is not recognized in the warranty verification portal.

[Ragulan_Intel]

Hi excx,

I hope this message finds you well.

Thank you for reaching out to Intel Community.

We would like to inform you that Intel® Optane™ Memory H10 with Solid State Storage with Solid State Storage and the associated spare parts and accessories have been discontinued. This message is to inform you that the support for the said products have been switched to self-service support.

The available self-service support options include:

1. Technical support content available online
2. Discontinued products could be under warranty. Submit warranty service through the Warranty Center: https://supporttickets.intel.com/s/?language=en_US
3. Support and services for the Intel® Partner Alliance partners through the Intel® Partner Alliance support site Intel Unified Login
4. Help from other users in the Intel Support Community - https://community.intel.com/  

We no longer respond to telephone, chat, community support forum, or email inquiries for self-service products. Following is the product discontinuance information and when the self-service support begins for Intel® Optane™ Memory H10 with Solid State Storage

• Product: Intel® Optane™ Memory H10 with Solid State Storage
• Last Product Discontinuance and Shipment Date: September 30, 2020
• Article Link: https://www.intel.com/content/www/us/en/support/articles/000097941/memory-and-storage/intel-optane-memory.html

If you are looking for warranty assistance you may go through the following link: https://www.intel.com/content/www/us/en/support/articles/000020951/memory-and-storage.html.

However, in your case we believe this is an OEM Optane Module from HP with HP part number on it (HP P/N: L48338-002), please get in touch with HP in regards with the warranty claim process.

Thank You and Best Regards,

Ragulan_Intel

[Ragulan_Intel]

Hi excx,

Greetings!

We are notifying you that your request will be archived as there are no pending actions from Intel Customer Support and we have not heard from you from our previous response.

In the coming days, you may be invited to participate in a survey. Your feedback is highly valued, and we are eager to hear about your experience with our support.

Regards,

Ragulan_Intel