Intel® Optane™ Solid State Drives
Support for Issues Related to Solid State Drives based on Intel® Optane™ technology, Intel® MAS and Firmware Update Tool

Drivers for HBRPEKNX0101AH

FranciscoV
Beginner
344 Views

Hello.

I am trying to install windows 11 on HBRPEKNX0101AH 256GB/16GB and I am having a problem selecting the partitions. I get the error "the device could not be found, try installing drivers with a USB device or CD." The problem is directly that the drivers I find are executable and, since I do not have access to Windows on that computer (HP Laptop 14-dq2025la (3V8J7LA)), I cannot install them. What driver and how can I install it?

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Ragulan_Intel
Employee
296 Views

Hello FranciscoV,


Thank you for reaching out to Intel Community!


First and foremost, please be informed that the products Intel® Optane™ Memory H10 with Solid State Storage and Intel® Optane™ Memory H20 with Solid State Storage reached their End of Interactive Support (EOIS) on January 17, 2024. After this date, Intel concludes providing interactive support, including technical support provided through web tickets, telephone, chat, community support forums, or email inquiries. Please refer to the following link for more information: https://www.intel.com/content/www/us/en/support/articles/000097941/memory-and-storage/intel-optane-memory.html


However, to help you out as much as we can, below are some general settings you will need to look for, the reason why I can only provide general instructions is because the names, availability and location of these settings may vary depending on the system manufacturer (ASUS, HP, Dell or other....):


1. Look for anything that reads "VMD" and if this is enabled/disabled for the M.2 or any PCIe devices.

2. PCIe remapping: Disabled

3. Legacy Support or CSM: Disabled.

4. SATA mode or RAID mode: Intel RST Premium / Optane Ready / RAID


I have checked your laptop model and it is a 11th Gen platform. Hence, here is the driver download page for 11th generation platforms: https://www.intel.com/content/www/us/en/download/19512/intel-rapid-storage-technology-driver-installation-software-with-intel-optane-memory-10th-and-11th-gen-platforms.html


If VMD is not present in the system or is disabled for the M.2 port with the Optane Memory, you need the driver that reads "F6flpy-x64-Non-VMD", then download and extract the contents in a USB, the name of the folder does not matter, just make sure you can find it later.


Once you have the driver in the USB (it could be the same USB that you use to install Windows), you can follow step three of our guide to load the driver by navigating to the correct folder during the Windows installation: https://www.intel.com/content/www/us/en/support/articles/000057787/memory-and-storage/intel-optane-memory.html


Additionally, if the driver is still not visible in that list, please try this:


1. In the SSD selection window during the Windows installation, press the keys "Shift" + "F10", this should display a command prompt window.

2. Type Diskpart and then hit Enter.

3. Once in Diskpart you can type List Disk and this should display all the drives connected.

4. If the Optane H drives are visible here, select the drive by typing Select disk X (X is the number of the drive), and then type Clean All, and hit Enter to erase it. Do this for both portions of the drive. Be careful here because this will also display your USB drives and any other drives in the system, and you do not want to delete the incorrect one.

5. After the clean check if the drive is visible in the Disk selection menu for the Windows installation.


If all of the advised steps did not work, please contact HP or Microsoft to get their advised. If the issue points out to be a bad drive, please log a web ticket to us for RMA.


Thank You & Best Regards,


Ragulan_Intel


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FranciscoV
Beginner
264 Views

Hello, thanks for responding and clarifying some things for me. I solved the problem by installing many motherboard chipset drivers and testing them one by one, I managed to install Windows on my NVMe.

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Azeem_Intel
Employee
246 Views

Hello FranciscoV,


Thank you for reaching out to Intel Community!


Thank you for your update! We're glad to hear that. Please let us know if you require any further assistance. If not, kindly confirm if we can proceed with closing the case.


Regards,

Azeem

Intel Customer Support Technician


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Ragulan_Intel
Employee
130 Views

Hello FranciscoV,


Hope this message finds you well.


We are notifying you that your request will be archived as there are no pending actions from Intel Customer Support.


In the coming days, you may be invited to participate in a survey. Your feedback is highly valued, and we are eager to hear about your experience with our support.


Thank You & Best Regards,


Ragulan_Intel


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