Firmware Update Tool fails on KNL S7200AP due to x2apic?

[NWill13]

The update tool kernel panics with

"BIOS has enabled x2apic but kernel doesn't support x2apic, please disable x2apic in BIOS".

The Intel S7200AP server BIOS does not appear to have the option to disable this CPU feature.

[NWill13]

I tried adding nox2apic as a kernel boot option, but that did not help either.

[Emeth_O_Intel]

Hello Nigel, Thank you so much for contacting us about this concern. I would like to ask you some probing question in order to have a better understanding of the situation and this scenario. Please, provide us more details of this firmware update that you are trying to perform; are you trying to perform the Firmware BIOS Update or a SSD Firmware update? Are you running this update from the EFI or the terminal of a Linux System? Which is the component in which you would like to perform the update? I will be waiting the outcome in order to proceed with the next step. Regards, Emeth O. Intel Customer Support Technician. Under Contract to Intel Corporation.

[NWill13]

Hi Emeth, We are using this tool: https://downloadcenter.intel.com/download/28174/Intel-SSD-Firmware-Update-Tool Download Intel® SSD Firmware Update Tool<https://downloadcenter.intel.com/download/28174/Intel-SSD-Firmware-Update-Tool> This download record installs version 3.0.6 of the Intel® SSD Firmware Update Tool. downloadcenter.intel.com The nodes have Intel DC3510 SSDs installed in them, so we were aiming to update the firmware on the SSDs using the above tool. We have used this tool by booting the ISO on other non-KNL servers without problem. thanks.

[Emeth_O_Intel]

Hi Nigel, Thank you for the information provided. Let us double check the information and as soon as possible I will get back to you with the next step. Regards, Emeth O. Intel Customer Support Technician. Under Contract to Intel Corporation.

[Emeth_O_Intel]

Hi Nigel, Thank you for your time. By any chance, are you using a DCB System? Please find the L Code on it. Pelase, check the link below in order to check the code: https://www.intel.com/content/www/us/en/support/articles/000008556/server-products/intel-data-center-blocks-intel-dcb.html Regards, Emeth O. Intel Customer Support Technician. Under Contract to Intel Corporation.

[NWill13]

Not sure I understand the question, but the platform came via this program: http://dap.xeonphi.com/#platformspecs thanks.

[Emeth_O_Intel]

Hello Nigel, No problem, let us investigate the information and as soon as possible we will get back to you with the next step. Regards, Emeth O. Intel Customer Support Technician. Under Contract to Intel Corporation.

[Santiago_A_Intel]

Hi NWill13,

Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® SSD DC S3510 Series.

First of all, we will appreciate if you can send us the markings of your SSD as detailed in the following link: https://www.intel.com/content/www/us/en/support/articles/000025532/memory-and-storage.html

As per reading the previous posts and information provided, it seems you are looking forward to update your SSD’s firmware; currently the latest firmware available to download for your drive, is Ver. G2010150; our recommendation to accomplish this Update, is to use the Intel® SSD Data Center Tool (Intel® SSD DCT), provided by Intel on this link: https://downloadcenter.intel.com/download/28639?v=t before starting the update process, please read the latest release notes from this link: https://downloadmirror.intel.com/28639/eng/Intel_SSD_Data_Center_Tool_3_0_19_Release_Notes.pdf

Additional information is provided by Intel® by checking the User Guide for Intel® SSD Firmware Update Tool on this link: https://www.intel.com/content/www/us/en/support/articles/000020439/memory-and-storage.html

It will be very helpful, if we can get some information about your system, where we might try perform some diagnostics; for this, we are requiring with your cooperation to provide us with some information about it. To do this, Intel® has available, the Intel® System Support Utility; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- (Windows*) or https://downloadcenter.intel.com/download/26735/ (Linux*)

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

Please let us know if you might need further assistance.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[NWill13]

thanks Santiago. This was the explanation we needed. Using the SSD DCT tool resulted in this:

[root@knl00 ssd]# isdct show -intelssd

- Intel SSD DC S3510 Series BTWA61150467800HGN -

DevicePath : /dev/sg0

DeviceStatus : Healthy

Firmware : G2010150

FirmwareUpdateAvailable : The selected Intel SSD contains current firmware as of this tool release.

Index : 0

ModelNumber : INTEL SSDSC2BB800G6

ProductFamily : Intel SSD DC S3510 Series

SerialNumber : BTWA61150467800HGN

[root@knl00 ssd]#

so everything is ok and the ticket can be closed now thanks.

[Santiago_A_Intel]

Hi NWill13,

Thank you for your reply to Intel® SSD support group.

We will proceed to close the ticket for this case as per your indication

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi NWill13,

Greetings from Intel® SSD support group.

This is a friendly reminder your case remains open, awaiting for your reply.

Please let us know if you might need further assistance.

Have a nice day.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation