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Intel SSD Pro 5400s Series issue

NET-COM
Beginner
‎03-10-2025 03:24 AM
1,046 Views

I have a problem with the Intel SSD Pro 5400s Series 256GB drive.

Windows has stopped recognizing it, in Linux it recognizes it as unknown.

Is there an option for support (even paid) from Intel in this matter to restore data? 

 

 

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MACM
Employee
‎03-10-2025 12:20 PM
1,003 Views

Hello NET-COM,

 

Thank you for contacting Intel Technical Support.

 

We sincerely apologize for any inconvenience and delay that might have occurred from our end.

 

The SSDs 5400's Series are based on NAND technology, Intel®’s NAND Solid State Drive business was acquired by SK Hynix in November of 2020 and is now Solidigm™. Visit the Intel Newsroom for details.

Starting on October 3rd 2022, all Technical and Warranty Support for NAND SSD products will be provided directly by Solidigm™.

 

To create a cease with SOLIDIGM, please visit https://support.solidigm.com/en-US/anonymous-createcase/

Note: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

 

Since the technical support for NAND SSDs is to be provided by Solidigm™ , we will proceed to close this service ticket # 06523986.

 

Regards,

Mohammed Ali

Intel Customer Support


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