Output "No Result" by SSD Data Center Tool for D3-S4510

[Matsu2020]

I installed SSD DATE Center Tool to update the firmware of SSD D3-S4510 of DELL PowerEdgeR610 (OS: CentOS 7.6). 

(Related https://www.intel.co.jp/content/www/jp/ja/support/articles/000038720/memory-and-storage/data-center-ssds.html?fbclid=IwAR339QJ4bKG726GF_ErbAddtYb2RbzNIv_Zq9txe00zLxFeXI1IjBQw3F8Y)

However, “No results” is output by “isdct show -intelssd”, and we cannot proceed with the update.

I will attach a log file, so please give me some advice.

[root@test /]# rpm -q -i isdct

Name    : isdct

Version   : 3.0.20

Release   : 1

Architecture: x86_64

Install Date: 2019年09月22日 23時18分53秒

Group    : default

Size    : 112633984

License   : "Intel(R) NSG End User Software License Agreement"

Signature  : RSA/SHA1, 2019年07月04日 09時02分54秒, Key ID 4994c89d5d1bc6fe

Source RPM : isdct-3.0.20-1.src.rpm

Build Date : 2019年07月04日 09時00分47秒

Build Host : devstat-VirtualBox

Relocations : /

Packager  : "Intel(R) Corporation"

Vendor   : "Intel(R) Corporation"

URL     : http://downloadcenter.intel.com/download/23931/Intel-Solid-State-Drive-Data-Center-Tool

Summary   : "Intel(R) SSD Data Center Tool

Description :

"Intel(R) SSD Data Center Tool

The Intel(R) SSD Data Center Tool provides firmware update capability as well as reading and setting many configuration settings on Intel's SSD Data Center Family of products."

[root@test /]# isdct show -intelssd

No results

[root@test /]#

[AlHill]

Your SSD is likely a Dell-branded SSD, with their firmware. That means you need to work with Dell on any firmware update.

Doc

[Matsu2020]

It is not a Dell-branded SSD. Purchased from another SSD store and installed.

That's why I come directly to the Intel forum for questions.

Are there any limitations such as SSD Data Center Tool not working on DELL platform?

[AlHill]

Sorry, I misunderstood.

Download, run, and ATTACH the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then, an Intel support engineer can assist you.

Doc

[JosafathB_Intel]

Hello Matsu2020,

Thank you for contacting Intel® Memory & Storage Support.

As we understand, you need assistance with your Intel® SSD D3-S4510 Series in your Dell* server. If we infer correctly, please review and provide us with the following information:

• We will like to know if you are you able to see your SSD in your PC BIOS.
• We will like to know how long ago you purchased your SSD.
• We will like to know if you have another PC to test your SSD and to try to update the firmware.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello Matsu2020,

Thank you for your reply.

As mentioned in the USB/PCIe* Adapters and Enclosures for Intel® Solid State Drives article (https://www.intel.com/content/www/us/en/support/articles/000055211.html)

Some third-party cables or adapters do work, but it's important to keep the following in mind:

• Make sure that the adapter or enclosure exports the correct model string to the operating system. If the tool doesn't receive the correct model string, the various tools may not work or have unexpected results.
• The adapter or enclosure must supply power to run the drive.
• Protocols supported by the adapters need to convert the protocols properly between the drive and adapter. For example, a USB 2.0 enclosure won’t work with an NVMe* SSD, the adapter should be USB 3.0 or Thunderbolt™

It should also be noted that there could be a performance impact. To get the best performance of Intel® SSDs, we recommend connecting them directly to the motherboard.

To further assist you we will appreciate if you can provide us with the following information:

• We will like to know if you are you able to see your SSD in your Dell* PC BIOS.
• We will like to know how long ago you purchased your SSD.
• The SSU logs extracted from your Windows* 10 system (this to get a better understanding of your current configuration)

1. Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.
2. When finished downloading it, open it.
3. Attach the file obtained to your reply.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello Matsu2020,

Thank you for your reply.

To further assist you we will appreciate if you can provide us with the following information:

• The SSU logs extracted from your Windows* 10 system (this to get a better understanding of your current configuration)

1. Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.
2. When finished downloading it, open it.
3. Attach the file obtained to your reply.

• Please provide us with a screenshot of DCT after running the command “>echo %errorlevel%” as shown in section 3 of the Intel_SSD_DCT_3_0_x_User_Guide.pdf (https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_User_Guide.pdf).

** Please notice that this command must be run after getting the error message you reported in your previous post, not before.**

We will be looking forward to your reply including this information.

Best regards,

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[JosafathB_Intel]

Hello Matsu2020,

We were reviewing your community thread and we will like to know if you were able to extract the SSU logs and the screenshot requested in our previous post.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[Matsu2020]

Hi,

We have already solved the firmware update by ourselves, so it is okay. 

Lastly, I would like to receive only one official answer from Intel.

Our server also had some D3-S4510 (old firmware) purchased last year, which caused a disk failure due to 1700 hours of idle time and replaced it with a new firmware disk.

(Related https://www.intel.co.jp/content/www/jp/ja/support/articles/000038720/memory-and-storage/data-center-ssds.html?fbclid=IwAR339QJ4bKG726GF_ErbAddtYb2RbzNIv_Zq9txe00zLxFeXI1IjBQw3F8Y)

If we update the D3-S4510 with this disk failure to a new firmware, can we use it on another server?

The reason for asking such a question is that when I did the above on a test server, Disk was recognized properly and seemed to be reusable.

However, if Intel's official view is that it is not recommended to reuse the D3-S4510 after a disk failure after 1700 hours of idle time, that is acceptable.

This lousy bug has broken some expensive SSDs. This is too wasteful. I want to reuse it without wasting it if possible. 

Please give me a formal opinion.

Regards,

[JosafathB_Intel · Accepted solution]

Hello Matsu2020,

Thank you for your reply.

To answer your question:

If we update the D3-S4510 with this disk failure to a new firmware, can we use it on another server?

First, we recommend you to update the SSD firmware (FW) as soon as possible in your SSDs that are not affected by the issue using the latest version of the Intel® SSD Data Center Tool (Intel® SSD DCT) https://downloadcenter.intel.com/download/28460/Intel-SSD-Data-Center-Tool-Intel-SSD-DCT-?product=87278

For a guide on how to use this tool, please visit the following link:

https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_DCT_3_0_x_User_Guide.pdf

Section 2.2.1 includes information on how to run the firmware update.

To update the firmware, run the following command 'isdct.exe load -intelssd' without quotations. If you encountered an error while attempting to update, check chapter 2.2 and 4.11 of the user guide.

If they are affected, the recommendation is still to update the FW and test again the SSDs and to check if they are recovered and have no issues.

Second, if your SSD is recognized and it is working fine after the FW update, it can be re-used, otherwise, we recommend you to process a warranty replacement.

We hope you find this information helpful.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello Matsu2020,

I was reviewing your community post and we would like to know if you need further assistance related to your Intel® SSD D3-S4510 Series or if we can close this community thread.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello Matsu2020,

We would like to know if you need further assistance or if we can close this community thread.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel