Hi mingwang,
Good day to you.
Please be informed that I can only support you in English. I have used a web translation tool to translate this response; hence, there may be some inaccurate translations.
We appreciate you reaching out to us regarding the reported issue. Intel® Optane™ SSD DC P4800X has reached End-of-Interactive Support (EOIS). This email is to inform you that the support for the said products has been switched to self-service support.
The available self-service support options include:
# Technical support content available online
# Discontinued products could be under warranty. Submit warranty service through the Warranty Center (supporttickets.intel.com).
# Support and services for the Intel® Partner Alliance partners through the Intel® Partner Alliance support site (https://www.intel.com/content/www/us/en/secure/partner-alliance/overview.html)
# Help from other users in the Intel Support Community (https://community.intel.com/)
We no longer respond to telephone, chat, community support forum, or email inquiries for self-service products.
Since there is no further assistance we can provide for this, we will proceed with the case closure at our end.
It is our pleasure to continue to serve you with the next generation of Intel innovation at Intel.com. Thank you for using Intel products and services.
Regards,
Fikri O.
