isdct show -intelssd no result on Debian

[NGEOF]

Hello,

Debian 8 with isdct 3.0.12 installed, SSD 1.9TB DC S4500.

isdct show -intelssd

No results

isdct set -system EnableLog=True

isdct set -system LogFile=isdct.log

isdct show -intelssd

cat isdct.log

11:07:55:683454 [debug] tdk_interface_dll.cpp(287) SendXMLMessage: Entering

11:07:55:684503 [debug] TDKInterface.cpp(345) scan: Entering

11:07:55:684515 [debug] DeviceFinder_SG.cpp(79) scan: Entering

11:07:55:684520 [debug] DeviceFinder_SG.cpp(131) scanPhysicalDevices: Entering

11:07:55:686048 [debug] DeviceFinder_SG.cpp scanPhysicalDevices: Exiting

11:07:55:686068 [debug] DeviceFinder_SG.cpp scan: Exiting

11:07:55:686075 [debug] DeviceFinder_NVME.cpp(64) scan: Entering

11:07:55:686080 [debug] DeviceFinder_NVME.cpp(101) scanPhysicalDevices: Entering

11:07:55:687525 [debug] DeviceFinder_NVME.cpp(106) scanPhysicalDevices: No devices found starting with 'nvme'

11:07:55:687548 [debug] DeviceFinder_NVME.cpp scanPhysicalDevices: Exiting

11:07:55:687553 [debug] DeviceFinder_NVME.cpp scan: Exiting

11:07:55:687558 [debug] DeviceFinderExtension_LSI.cpp(71) scan: Entering

11:07:55:687563 [debug] Connection_DLL_Linux.cpp(113) isOpen: Handle is NULL. Connection must be closed.

11:07:55:687568 [debug] Connection_DLL_Linux.cpp(113) isOpen: Handle is NULL. Connection must be closed.

11:07:55:687575 [debug] Connection_DLL_Linux.cpp(58) open: Opened connection to

11:07:55:687591 [error] Connection_DLL_Linux.cpp(146) loadFunction: Failed to load ProcessLibCommand. OS error: isdct: undefined symbol: ProcessLibCommand

11:07:55:687598 [error] Connection_LSI.cpp(66) open: Failed to load ProcessLibCommand

11:07:55:687602 [error] DeviceFinderExtension_LSI.cpp(137) scan: Failed to open the connection: Category: 0

Code: 28

Message: Failed to load function from the dll.

11:07:55:687612 [debug] DeviceFinderExtension_LSI.cpp scan: Exiting

11:07:55:687615 [debug] TDKInterface.cpp scan: Exiting

11:07:55:687727 [debug] tdk_interface_dll.cpp SendXMLMessage: Exiting

11:07:55:687736 [debug] tdk_interface_dll.cpp(331) ReceiveXMLMessage: Entering

11:07:55:687756 [debug] tdk_interface_dll.cpp ReceiveXMLMessage: Exiting

11:07:55:687761 [debug] tdk_interface_dll.cpp(331) ReceiveXMLMessage: Entering

11:07:55:687778 [debug] tdk_interface_dll.cpp ReceiveXMLMessage: Exiting

Thanks in advance.

[NGEOF]

isdct works with linux-image-3.16.0-5-amd64 for example but not with our kernel. Should I activate options in the kernel ?

[idata]

Hello nico@ad,

Thanks for posting. We understand that Intel® SSD Data Center Tool (ISDCT) is not seeing your drive on Debian 8*.Please notice that ISDCT is not supported on Linux Debian*. The supported Linux* variants are Ubuntu*, CentOS*, Red Hat* Enterprise and SLES. You can check the full tool requirements at the user manual:- https://www.intel.com/content/www/us/en/support/articles/000020016/memory-and-storage.html User and Install Guides for Intel® SSD Data Center ToolHowever, you mentioned it is working with Debian* package "linux-image-3.16.0-5-amd64". Are you using a custom kernel?Best regards,Eugenio F.

[NGEOF]

Yes we use a custom kernel. Should I activate options in the kernel ?

Concerning the Linux variants, Ubuntu is based on Debian, isdct works well with the package linux-image-3.16.0-5-amd64 on Debian.

Thanks, Best regards.

[idata]

Hello nico@ad,

Thanks for your reply.We can't guarantee the tool will work with custom kernels or unsupported operating systems. As a general recommendation, please check with Debian* support/forums if it s possible to enable sg kernel module (SCSI Generic Driver) for testing. This might allow ISDCT to detect the drive.Please let us know if there's anything else we can do for you.Best regards,Eugenio F.

[NGEOF]

Hello,

Problem solved here, module sg is the good answer (CONFIG_CHR_DEV_SG=m). isdct works like a charm.

Best Regards.

[idata]

Hello nico@ad,

Thanks for your reply and sharing the solution. It is good to know the tool is working properly for you.Let us know if there's anything else we can help you with.Best regards,Eugenio F.