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Intel UHD 630 freeze fps drop

djtzy123
Beginner
1,178 Views

Hello guys I hope someone can help me, I'm having trouble on my igpu on my processor (i5 10400). When I'm playing dota 2 and valorant the fps is just drastically dropping what can I do about this? I already installed the latest windows and driver for my IGPU and still the same, I hope someone can help me

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3 Replies
Alberto_R_Intel
Employee
1,158 Views

djtzy123, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Were those games, Dota 2 and Valorant, working fine before on this same machine?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
1,133 Views

Hello djtzy123, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
1,088 Views

Hello djtzy123, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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