Intel® Quartus® Prime Software
Intel® Quartus® Prime Design Software, Design Entry, Synthesis, Simulation, Verification, Timing Analysis, System Design (Platform Designer, formerly Qsys)
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Cannot Select Device Family Other than Cyclone X

abraham-jordan
392 Views

Hello,

 

I recently installed Intel Quartus Prime Pro 24.2 on RHEL8 with all of the supported device families selected during installation. When I try to create a new project, I cannot select a family other than Cyclone 10 GX. Additionally, when I try to select a board with another processor (Agilex 7 for example), I get an error and then Quartus crashes. I have reinstalled the software from scratch but that did not seem to fix the issue. Is there something I am doing wrong with regards to file permissions and / or installation? Is there something I can check to see what's wrong? Screenshot below.

 

abrahamjordan_0-1736533984107.png

 

 

Thanks,

Abraham

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FvM
Honored Contributor II
370 Views
Sounds like missing Quartus Pro license. Only Cyclone 10 GX can be used without license.
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abraham-jordan
357 Views

I recently installed renewed floating licenses from Intel and based on the licensing scheme for Quartus they should be good up till some version released in July of 2025. Checking previous versions (21.2, 23.4) I don't have this issue. Also, if it was a licensing issue, would the problem manifest when selecting my device or when trying to actually run synthesis / compilation?

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sstrell
Honored Contributor III
354 Views

Even without a license, you'd still be able to select a different installed device family.

What other families did you install?  If it's Agilex, there is a common file for all Agilex devices as well as one for a specific family (Agilex 3, 5, 7, 9).  You have to install the common file along with the family specific one.

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abraham-jordan
349 Views

@sstrell wrote:

Even without a license, you'd still be able to select a different installed device family.


Yeah, that's what I had thought.

 


@sstrell wrote:

What other families did you install?  If it's Agilex, there is a common file for all Agilex devices as well as one for a specific family (Agilex 3, 5, 7, 9).  You have to install the common file along with the family specific one.


I installed all device families and I made sure each of the boxes were ticked during installation. When trying to rerun the installer and pointing it to the existing installation, it looks like it checks for the appropriate files and sure enough, they are already installed, so I don't think the issue is that some file is missing necessarily.

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RichardTanSY_Intel
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Could you try to install the Quartus in supported OS? It seems that Quartus 24.2 is not supported in RHEL 8.

You can download and check the readme.txt in the Table 2.

https://www.intel.com/content/www/us/en/support/programmable/support-resources/design-software/os-support.html#editorialTableBlade-6

RichardTanSY_Intel_0-1736755601952.png


Additionally, please check that your machine system meet the minimum Hardware and Software Requirements. 
https://www.intel.com/content/www/us/en/docs/programmable/683472/current/system-requirements-and-prerequisite.html

 

Regards,

Richard Tan

 

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RichardTanSY_Intel
200 Views

Hi,


Do you able to resolve the issue?

Do you need any further assistance from my side?


Regards,

Richard Tan


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abraham-jordan
184 Views

Hi Richard,

 

I've filed a support ticket with IPS as I think the issue will require a bit more in-depth investigation than what community support may be able to provide. This ticket can be closed. Thanks, everyone, for the suggestions!

 

Thanks,

Abraham

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RichardTanSY_Intel
155 Views

Thank for letting me know.


With that, I will transitioning this thread to community support. If you have any further questions or concerns, please don't hesitate to reach out. Please login to https://supporttickets.intel.com/s/?language=en_US , view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support.

The community users will be able to help you on your follow-up questions.


Thank you and have a great day!


Best Regards,

Richard Tan



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