Intel® Quartus® Prime Software
Intel® Quartus® Prime Design Software, Design Entry, Synthesis, Simulation, Verification, Timing Analysis, System Design (Platform Designer, formerly Qsys)
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15806 Discussions

License Reset Primary Computer Name

DB1
Beginner
262 Views

Need assistance with resetting a Computer Name on a license for Quartus software, ran out of rehosts and the license portal won't allow for me to edit the computer name. Mistakenly inserted the wrong Primary Computer name upon initial creation of the license. . 

0 Kudos
5 Replies
Zawani_M_Intel
Employee
212 Views

Dear DB1,

 

Thank you for contacting Intel FPGA Community Forum.

 

Please follow this step to rehost your license:

1. Go to https://licensing.intel.com/psg/s/ 

2. Click 'License Assistance' and choose 'Rehost and generate license'

You may redirect to further steps as instructed by the agent.

 

Please do let me know if you need further help.

 

Thank you.

 

Wani 

 

DB1
Beginner
200 Views

Attempted the posted steps, ended with the following message: 

 

DB1_0-1642604811253.png

 

How should we proceed? 

 

 

DB1
Beginner
209 Views

I would like to request for this communication to be handled privately. 

Zawani_M_Intel
Employee
186 Views

We will send you a private email.

 

Thanks!

Wani

Isaiah1
Beginner
147 Views

Good Afternoon,

 

We have been trying to get this resolved for a while now. I am the new tech working on this issue. I have created a ticket and responded to the email from you. I would like to communicate through email or phone about this issue. We need to get this resolved so we can start working again. 

 

Isaiah

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