License Reset Primary Computer Name

[DB1]

Need assistance with resetting a Computer Name on a license for Quartus software, ran out of rehosts and the license portal won't allow for me to edit the computer name. Mistakenly inserted the wrong Primary Computer name upon initial creation of the license. . 

[Zawani_M_Intel]

Dear DB1,

Thank you for contacting Intel FPGA Community Forum.

Please follow this step to rehost your license:

1. Go to https://licensing.intel.com/psg/s/ 

2. Click 'License Assistance' and choose 'Rehost and generate license'

You may redirect to further steps as instructed by the agent.

Please do let me know if you need further help.

Thank you.

Wani 

[DB1]

Attempted the posted steps, ended with the following message: 

How should we proceed? 

[DB1]

I would like to request for this communication to be handled privately. 

[Zawani_M_Intel]

We will send you a private email.

Thanks!

Wani

[Isaiah1]

Good Afternoon,

We have been trying to get this resolved for a while now. I am the new tech working on this issue. I have created a ticket and responded to the email from you. I would like to communicate through email or phone about this issue. We need to get this resolved so we can start working again. 

Isaiah