NativeLink error when try to run QuestaSim simulation

[davide-prandelli]

Hi,

I'm having problems with NativeLink. Quartus (std) doesn't open QuestaSim. I specified the correct location in EDA tools options and I set the simulation and NativeLink settings (tool name and test bench).

In the terminal I see this error:

Info: *******************************************************************
Info: Running Quartus Prime Shell
Info: Version 23.1std.0 Build 991 11/28/2023 SC Standard Edition
Info: Copyright (C) 2023 Intel Corporation. All rights reserved.
Info: Your use of Intel Corporation's design tools, logic functions
Info: and other software and tools, and any partner logic
Info: functions, and any output files from any of the foregoing
Info: (including device programming or simulation files), and any
Info: associated documentation or information are expressly subject
Info: to the terms and conditions of the Intel Program License
Info: Subscription Agreement, the Intel Quartus Prime License Agreement,
Info: the Intel FPGA IP License Agreement, or other applicable license
Info: agreement, including, without limitation, that your use is for
Info: the sole purpose of programming logic devices manufactured by
Info: Intel and sold by Intel or its authorized distributors. Please
Info: refer to the applicable agreement for further details, at
Info: https://fpgasoftware.intel.com/eula.
Info: Processing started: Tue Jan 28 14:46:21 2025
Info: Command: quartus_sh -t /home/dprandel/intelFPGA/23.1std/quartus/common/tcl/internal/nativelink/qnativesim.tcl transceiver_1 mgt_
Info: Quartus(args): transceiver_1 mgt_
Internal Error: Sub-system: ATCL, File: /quartus/ccl/atcl/atcl_root.cpp, Line: 508
Unable to load Tk library
Stack Trace:
0x8063: err_report_internal_error(char const*, char const*, char const*, int) + 0x1a (ccl_err)
0x1a4fe: atcl_init_tk_window(Tcl_Interp*, char const*) + 0xf9 (ccl_atcl)
0x2f19b: atcl_init_tk + 0xa3 (ccl_atcl)
0x4753b: TclInvokeStringCommand + 0x7b (tcl8.6)
0x4bb47: TclNRRunCallbacks + 0x67 (tcl8.6)
0x4cf29: TclEvalEx + 0x599 (tcl8.6)
0xf40fe: Tcl_FSEvalFileEx + 0x21e (tcl8.6)
0xf4246: Tcl_EvalFile + 0x26 (tcl8.6)
0x1879f: qexe_evaluate_tcl_script(std::string const&) + 0x388 (comp_qexe)
0x19ecb: qexe_do_tcl(QEXE_FRAMEWORK*, std::string const&, std::string const&, std::list<std::string, std::allocator<std::string> > const&, bool, bool) + 0x7ff (comp_qexe)
0x1da75: qexe_standard_main(QEXE_FRAMEWORK*, QEXE_OPTION_DEFINITION const**, int, char const**) + 0x51d (comp_qexe)
0x3a1c: qsh_main(int, char const**) + 0x78 (quartus_sh)
0x3e5c0: msg_main_thread(void*) + 0x10 (ccl_msg)
0x5c9c: thr_final_wrapper + 0xc (ccl_thr)
0x3e68a: msg_thread_wrapper(void* (*)(void*), void*) + 0x6e (ccl_msg)
0xc096: mem_thread_wrapper(void* (*)(void*), void*) + 0x96 (ccl_mem)
0x91a8: err_thread_wrapper(void* (*)(void*), void*) + 0x27 (ccl_err)
0x5cdf: thr_thread_wrapper + 0x15 (ccl_thr)
0x4058a: msg_exe_main(int, char const**, int (*)(int, char const**)) + 0xa8 (ccl_msg)
0xb18f: main + 0x26 (quartus_sh)
0x295d0: __libc_start_call_main + 0x80 (c.so.6)
0x29680: __libc_start_main + 0x80 (c.so.6)
0x3669: _start + 0x29 (quartus_sh)

End-trace

I get the same error by trying to run Questa Intel FSE. I didn't find anything about this Tk library. I'm using linux alma9. Thank you in advance for your help.

[RichardTanSY_Intel]

Could you try running the example design from the user guide below to determine if the issue is design-dependent?

https://www.intel.com/content/www/us/en/docs/programmable/703090/21-1/simulation-quick-start.html

Additionally, the OS you are using does not appear to be officially supported. Please try running the simulation on a different machine with a supported OS to check if the issue persists.

https://www.intel.com/content/www/us/en/support/programmable/support-resources/design-software/os-support.html#tab-blade-1-1

Regards,

Richard Tan

[RichardTanSY_Intel]

Any update on this?

Do you able to resolve the issue?

Regards,

Richard Tan

[davide-prandelli]

Hi,

I tried to do the same in the same project with Riviera Pro, and NativeLink works properly opening Riviera as expected.

Until now everything in Quartus worked properly on my machine. This is the only issue that I had.

[RichardTanSY_Intel]

This issue is likely related to the operating system.

Could you try running Quartus on a supported OS and see if the problem persists?

Additionally, please check that your machine system meet the minimum Hardware and Software Requirements.

https://www.intel.com/content/www/us/en/docs/programmable/683472/24-3-1/operating-system-requirements.html

Regards,

Richard Tan

[RichardTanSY_Intel]

Any update on this? Do you observe similar issue with supported OS?

I would suggest uninstall Quartus & Questa (everything related to Altera software) and reinstall again.

Do take note that you may try to install Altera software on the non-supported OS but you will have to bear your own risk and there will be no technical support as well.

Regards,

Richard Tan

[RichardTanSY_Intel]

We noticed that we haven't received a response from you regarding the latest previous question/reply/answer, and will now transitioning your inquiry to our community support. We apologize for any inconvenience this may cause and we appreciate your understanding.

If you have any further questions or concerns, please don't hesitate to reach out. Please login to https://supporttickets.intel.com/s/?language=en_US, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.

The community users will be able to help you on your follow-up questions.

Thank you for reaching out to us!

Best Regards,

Richard Tan