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MKlei3
Beginner
1,253 Views

Quartus II Web Edition Software v7.2 licensing

For maintenance of some old projects we are using Quartus II Web Edition Software v7.2.

The project is written in AHDL, uses graphical interface for testing and the device is Cyclone I. Every now and then I get a new free license file, for this I have always used the url: https://www.altera.com/f/download/licensing/lic-q2web.html?q_type=web&q_ver=2007.09&

When I now try this I am redirected to an Intel page, I can login and when I have filled out the form and presses ‘Continue’ I get an error message:

Access Denied

You don't have permission to access "http://failover.intel.com/failover/default/index.planned.html" on this server.

Reference #18.76a9645f.1537534791.546e4de

 

Can you help me to get a new license file.

 

Thanks in advance,

0 Kudos
4 Replies
Tricky
New Contributor II
41 Views

I suggest you raise a support ticket or contact your FAE.

The Intel support on this forum are currently front liners (and the forum is going through a slow transition period.)

JosephC_Intel
Moderator
41 Views

Hi MKlei3,

 

We appreciate you post your issue here in our new PSG (Formerly know as Altera Forum) forum. I apology for coming back late on handling yours issue.

 

We've replicated this error after fill up the form and hit the continue button where we get the same "Failed Over Permission Error" too. I've opened up an internal ticket so that our internal team can look into this.

 

If you've contacted your local FAE, please get your FAE in touch with me for further details as I don't think FAE is anticipating with current support process.

 

Had increased the severity so that we can have a proper attention on this. I'll keep you posted once we hear from our internal team.

 

Thanks,

Joseph

Intel Customer Support

Sales Marketing Group

8222657

JosephC_Intel
Moderator
41 Views

Hi MKlei3,

 

We've increased the internal ticket severity so that the right attention can be take place.

 

If we have next action, I'll keep you posted.

 

Thanks,

Joseph

JosephC_Intel
Moderator
41 Views

Hi,

 

Please try the link on the form submission once again. The issue should be fix by now and do get back to us on the result.

 

Thanks,

Joseph