Self licensing

[Andreyy]

Hello! How can I get access to my account where I can manage my Quartus licenses? Last time I had successful access there few years ago. 

[AR_A_Intel]

Hello

Welcome to INTEL forum. To manage account, log-in to SSLC here https://licensing.intel.com/  If can’t sign-in, could you help to register again. TQ

Feel free to read the user guides with steps.

https://www.intel.com/content/dam/www/programmable/us/en/pdfs/education/demonstrations/online/licensing/fpga-self-service-licensing-center-user-guide.pdf

[Andreyy]

Hello!

I've just created an account on Microsoft Azure as it is mentioned on instruction  https://www.intel.com/content/www/us/en/support/topics/azure-sign-in-faq.html

When I try to log in here  https://licensing.intel.com/  I see the message "Selected user account does not exist in tenant 'Intel Corporation' and cannot access the application '0000000c-0000-0000-c000-000000000000' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."

What should I do next to recover access to my FPGA software licenses on Intel? 

Thank you!

[AR_A_Intel]

Hi

Thanks for update. For login issue/account error please fill in the form, below https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html   

For more regarding sign in/login to Intel account issue:

https://www.intel.com/content/www/us/en/support/topics/azure-sign-in-faq

[AR_A_Intel]

We do not receive any response from you to the previous reply/answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you

[Andreyy]

Hi. The issue has not been solved yet.

I filled the form on the link  https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html   

In the Customer Support told me that they didn't find my account in the system and can not help me with my problem (Tenant Issue).

And also they told that "the application is not part of supplier.intel.com, I would recommend to contact customer support here Frequently Asked Questions."

It seems the support team which is responsible for FPGA self licensing only could restore my email to system and restore my old account here.

For information. My company bought 4 licenses by Altera in 2015 when Altera was  not yet a part of Intel. In ~2017 my account was successfully moved to Intel.com. Last time I visited it few years ago on Intel.com.