Unable to detect the device

[Prerana1]

The problems we are facing are :

I am using ALTERA MAX10 FPGA Development board and i m using Quartus prime lite 23.1 lite edition. 

So when i went to tools and in that i selected programmer , So there When i click on AUTO detect , It is coming like Unable to scan the device chain, hardware is not detected . I attached the image also. Please let me know about this and also using add device option i selected the proper FPGA and I programmed , but programming the device is failed and below error is coming 

Error (209031): Device chain in Chain Description File does not match physical device chain -- expected 1 device(s) but found 0 device(s).

Please help me to bringup this development board.

Thank u

[sstrell]

Power cycle the board and check if you accidentally have any DIP switches set that may remove the device from the JTAG chain.

Since the Programmer is seeing the USB Blaster, the device should be there.

[Prerana1]

Hi

I did check for these but the device is still not getting detected(can you tell me whether to keep the DIP switches high or low).

I tried all the possible ways looking at user manual but nothing is working out.

I have one more board which is DECA MAX 10 ALTERA FPGA EVALUATION BOARD , for this board also same issue is happening ,the device is not getting detected in Quartus Prime.

Can you tell me what to do about this issue.

Thankyou

[RichardTanSY_Intel]

Could you try to install the standalone programmer and see if the same issue persist?

https://www.intel.com/content/www/us/en/software-kit/795188/intel-quartus-prime-lite-edition-design-software-version-23-1-for-windows.html

Regards,

Richard Tan

[RichardTanSY_Intel]

There are a few things that you can troubleshoot:

• The issues is similar in this forum case, you may checkout the solution.
  • Link: https://community.intel.com/t5/FPGA-SoC-And-CPLD-Boards-And/Unable-to-scan-device-chain-Cant-scan-JTAG-chain-EMERGENCY-HELP/m-p/265605
• Changing USB blaster
• Changing the TCK frequency
  • Link: https://www.intel.com/content/www/us/en/docs/programmable/683719/current/changing-the-tck-frequency.html

Regards,

Richard Tan

[RichardTanSY_Intel]

We noticed that we haven't received a response from you regarding the latest previous question/reply/answer, and will now transitioning your inquiry to our community support. We apologize for any inconvenience this may cause and we appreciate your understanding.

If you have any further questions or concerns, please don't hesitate to reach out. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support.

The community users will be able to help you on your follow-up questions.

Thank you for reaching out to us!

Best Regards,

Richard Tan