platform designer freeze when hps system added

[jraz17]

I have a fresh install of quartus prime std 22.1 on an ubuntu 20.04 system.  When I try and add an hps system to a clean design in platform designer it freezes and is unrecoverable.  There are no errors or warnings, in fact I get no messages at all.  The progress bar just sits and spins.

I have tried a reinstall of quartus22.1std.0.915 as well as ...std.2.922.  I can find no information on this.  The only post I saw moved to a window's machine and that worked.  That is not an option for me.

Are there any ideas or solutions I have missed?

[sstrell]

What's your target device?  Does it freeze when you double-click the IP in the Platform Designer IP Catalog or when you are finished parameterizing the IP?

[jraz17]

Target device is a Cyclone V.  It freezes when I double click on the IP or select and click add.

[SyafieqS]

Just to double check, did you meet the system requirement? e.g ram etc

[jraz17 · Accepted solution]

My pc does indeed meet the requirements. 

So I tried going back to the 21.1 version of the software.  So far it appears to work fine.  I can add anything I want to the platform designer including hps.  So it appears it may have been a version issue?

[SyafieqS]

Understood. Is revert to prior version feasible? Have you tried latest 23.1std I assume? Does it still freeze?

[SyafieqS]

 As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to https://supporttickets.intel.com/, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.

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[jraz17]

Reverting to 21.1 will work.  I did indeed try 23.1std and it still froze.