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DK-SOC-1SSX-H-D

Janett-Aguilar
Beginner
874 Views

Hello 

I'm working with a customer who purchased part number DK-SOC-1SSX-H-D. He is needing assistance enabling the 16GB memory. Customer stated the following. 


"I am a developer in blackhorse solutions, working with a stratix 10
h-tile devkit, on a critical
Path for a defense program. Our government program manager has assured us
of our entitlement
For tech support.
I need some support for enabling the 16GB external memory on the devkit.
I have used the supplied emif parameters for this board, which has a
P-3200 rated
Udimm. The parameters in the provided h-time board are for speed grade
-2666, which
Do not work. I have tried the speed grade -2400 with not change. The emif
controller reports
Calibration failed.
I assume that both these settings should work for the installed micron.
memory chip rated for 
I tried to create a ticket on intel support
https://supporttickets.intel.com, with no luck as it does not
Allow creation of ticket if product box is not listed in the choices
offered! Please let me know if there is a more robust method for getting
support for the purchased hardware/software,
As we are in a critical path." Please advise. 

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AdzimZM_Intel
Employee
808 Views

Hello,


I'm Adzim, application engineer will assist you in this thread.


From my understanding on the customer statement, he want to use a different external memory with Stratix 10 SoC devkit.

Currently the DDR4 SODIMM memory part number is MTA18ASF2G72HZ.


Which memory part that they want to use?


Can you gather some information on EMIF IP setting? You may ask for some snapshots of the EMIF IP GUI.


Regards,

Adzim


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Janett-Aguilar
Beginner
788 Views

Hello Adzim 

I have requested the information from the customer. I will get back to you as soon as I get a response. Thank you for your time. 

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AdzimZM_Intel
Employee
730 Views

Hello,


May I know if there is any update from your end? Thanks.


Regards,

Adzim


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AdzimZM_Intel
Employee
667 Views

As we do not receive any response from you on the previous reply that we have provided, I now transition this thread to community support. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.


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