Intel Unison App Not using windows default Audio input or output sources

[wolvbatsun]

Intel app isn't defaulting to the windows 11 system settings for Audio input and output.  I can go to system > sound > Volume Mixer > and then set the "Microphone (iPhone hands-free HF Audio)" to my desired devices but it will change back to another setting as soon as I leave the window.  And if I hit "Reset to recommended defaults" it still doesn't change.  I've selected default for audio and communications to no solution.

Iphone 13 pro w/ ios18

Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz
Installed RAM 16.0 GB (15.6 GB usable)
Product ID 00342-23771-84032-AAOEM
System type 64-bit operating system, x64-based processor

Edition Windows 11 Home
Version 23H2
Installed on ‎9/‎20/‎2024
OS build 22631.4169

Intel desktop and phone app both the most recent version.  How do I change or fix the intel app audio selections?

[RandyT_Intel]

Hello wolvbatsun,

To effectively assist you and resolve your issue, I need some additional information. Please provide answers to the following questions:

1. Was the system functioning properly before the issue arose?
2. Are you using the latest version of the Intel Unison app?
3. Do you have any other audio devices connected that might conflict with your current settings?
4. Are there any other audio management software or drivers installed that could be overriding your settings?

As I continue to investigate this issue, I kindly request your responses to these questions. There may be compatibility and limitation factors during pairing, and having this information will help ensure we cover all bases.

I will get back to you with my findings and a concrete analysis as soon as possible.

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hello wolvbatsun,

I have a question regarding the configuration of the microphone when using the iPhone hands-free HF audio via Windows OS. Our team is curious about setup, especially considering that if the call feature is being utilized, it might be more efficient to use either the PC's built-in microphone and speakers or a USB cable/dongle headset.

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hello wolvbatsun,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.  

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hello wolvbatsun,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Thank you for your understanding. 

Best regards, 

Randy T. 

Intel Customer Support Technician