Intel Unison app occur white screen when launch

[wuted1020]

Intel Unison app occur white screen when launch, try reset or reinstall still the same.

Please refer to attached video, thanks.

1. Did the app come Pre-Installed?

NO, I install it via Microsoft Store

2. What is the operating system version and build?

Windows 11 23H2, 22631.3593

3. What is the unison PC App version?

20.20.8130.0

4. What is the iPhone model+ iOS version or Android phone and Android version, and mobile Unison app version?

iPhone 15 Pro Max 512GB, iOS version 17.5.1, Unison version is 20.20.2(4856)

5. What is the Computer Brand, model, and Intel Processor?

Please refer to SSU log

6. What is the intel Wi-Fi & Bluetooth adapter model used and version?

Please refer to SSU log

7. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

Please refer to attached file.

[FrancisP_Intel]

Hello wuted1020,

We have sent you an email regarding this community post. Please see to it and respond to us via email.

Best regards,

Francis Ryan P.

Intel Customer Support Technician

[FrancisP_Intel]

Hello Wuted1020,

Thank you for accommodating our requests. Continuing on, we'd like to check with you a few questions for us to better understand the situation.

• Was this working before on this specific device?
• Are there any troubleshooting steps you have already taken in an attempt to fix the issue?
• Have you made any recent software change?

We look forward to hearing back from you for the following questions.

Best regards,

Francis Ryan P.

Intel Customer Support Technician

[FrancisP_Intel]

Hello wuted1020,

We're following up on your thread as we have not heard back from you. Kindly share with us the answers to the questions we posted previously. Thank you for your cooperation and understanding.

Best regards,

Francis Ryan P.

Intel Customer Support Technician

[FrancisP_Intel]

Hello wuted1020,

Since I haven't received a response, I'll be closing this inquiry now. Should you require additional assistance, please feel free to submit a new question, as this thread won't be monitored further.

Best regards,

Francis Ryan P.

Intel Customer Support Technician