Intel® Unison™ App
Support for the Intel® Unison™ App, a Multi-Device Experience software product that allows users to connect their devices and collaborate between them.
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Intel Unison not connecting with iPhone via Bluetooth

dreamarz
Beginner
3,334 Views

I'm able to connect the PC app with iPhone 12 Pro - I see the battery charge and etc. But the app keeps failing to connect to iPhone via bluetooth. Tried reinstalling apps on both iPhone and PC and also updating/reinstalling drivers. 

 

I have i9 13900KS, my motherboard has Bluetooth 5.2 version and I run Win 11 Pro so all system requirements are met. Anything else I can try?

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11 Replies
Steven_Intel
Moderator
3,233 Views

Hello dreamarz,


Thank you for posting on the Intel® communities.


I am sorry you are having issues with the Intel® Unison™ app, I will be glad to assist you.


In order to investigate further, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 


Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.


Look forward to hearing back from you.


Best regards,


Steven G.

Intel Customer Support Technician.


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dreamarz
Beginner
3,223 Views

Hi Steven,

 

Please find the file attached. Thanks 

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Steven_Intel
Moderator
3,196 Views

Many thanks for the report.


Upon checking the file, I noticed your system is not a laptop/Notebook/ Mobile, and therefore it does not comply with the minimum requirements (https://www.intel.com/content/www/us/en/support/articles/000092322/software/software-applications.html).


Please let me know if you have any concern.


Best regards,


Steven G.

Intel Customer Support Technician.


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dreamarz
Beginner
3,188 Views

Can you please specify exactly which point doesn't comply with minimum requirements?

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Steven_Intel
Moderator
3,138 Views

Thank you for your response.


The table in the Minimum System Requirements article mentions the system needs to be a laptop/Notebook/ Mobile in order to comply with the requirements. Therefore, we cannot ensure the proper functioning of the app.


Based on the SSU report you provided, you are currently using a desktop PC.


Let me know if you have any concern.


Best regards,


Steven G.

Intel Customer Support Technician.


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dreamarz
Beginner
3,042 Views

Hi Steven,

 

Thank you for clarification. It was not clear that this feature is available on laptops only.

Is there any future plans to make it available on PC or due to security reasons it's not possible at all?

 

Thanks.

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Steven_Intel
Moderator
3,065 Views

We would like to know if you were you able to check the previous post.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
2,960 Views

Thank you for your response.


I will research that information for you, and as soon as I have an update about it, I will let you know.


In the meantime, you can check all the news for latest releases in Intel Newsroom (https://www.intel.com/content/www/us/en/newsroom/home.html).


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
2,924 Views

Hello dreamarz,


Be aware that Intel Unison was preinstalled by the hardware OEM into the EVO system that meets the requirement.


As well, we cannot discuss any future plans, but as mentioned on the previous reply, you can always check Intel Newsroom (https://www.intel.com/content/www/us/en/newsroom/home.html) for all new releases.


Let me know if you have any concern.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
2,805 Views

We would like to know if you were you able to check the previous post.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
2,713 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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